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Helpdesk Tech Analyst

Remote:

Full Remote

Experience:

Entry-level / graduate

Work from:

Arizona (USA), United States

Offer summary

Qualifications:

Strong troubleshooting skills in computers and mobile devices, Technical knowledge of PC hardware and operating systems, Excellent communication and documentation skills, Ability to work both independently and in teams, Familiarity with ticketing systems.

Key responsabilities:

Provide end user support via phone, email, and in person
Record, track, and document all help desk requests
Maintain up-to-date documentation
Adjust work priorities as needed throughout the day
Ensure proper computer operations for business tasks

Kavaliro SME https://www.kavaliro.com/

501 - 1000 Employees

See more Kavaliro offers

Job description

Job Description

Kavaliro's client is seeking a Help Desk Technician for a contract position in Tuscon, Arizona. Help Desk Technicians ensure proper computer operations so that end users can accomplish business tasks. This includes providing a single point of contact for end users and receiving, prioritizing, documenting, and actively resolving issues. This work is done by telephone, via e-mail, and periodically in person at the Service Bar in a timely, accurate, and professional fashion.

Typical work hours: Monday through Friday, 8:00 a.m. to 5:00 p.m. One week on-call rotation every 10 weeks.

Required Technical Skills

Strong general troubleshooting skills - client computers, iPhones, and iPads
Technical knowledge of PC and desktop hardware
Hands-on hardware troubleshooting experience
Working technical knowledge of current protocols, operating systems, and standards
Knowledge of Windows-based operating systems
Applicant must have strong communication skills, including written, email, documentation, and verbal
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
Strong knowledge of Microsoft Office applications

Required Non-Technical Skills

Must be able to work successfully and productively on their own, as well as in teams
Must be able and willing to adjust planned work throughout the day when conflicting priorities arise
Successful applicant must have strong interpersonal skills
Familiarity with ticketing systems, such as ServiceNow
Maintain up to date documentation

Not Required, But Desired

Preferably has experience working in an enterprise environment
Familiarity of Active Directory
Familiarity with enterprise Applications, including:
Microsoft M365 (SharePoint, Teams)
RSA SecurID
Microsoft Authenticator
Microsoft Software Center Console Management (SCCM)

Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.

Job Requirements

On-Site