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Guest Services Manager

72% Flex

Remote:

Full Remote

Work from:

United Kingdom

Offer summary

Qualifications:

2+ years in hospitality/cruise industry, STCW and C1/D certifications.

Key responsabilities:

Lead and mentor guest services team
Oversee all guest operations efficiently
Promote teamwork and positive atmosphere
Monitor guest feedback and address concerns
Collaborate with onboard departments for smooth operations

Faststream Recruitment Group

51 - 200 Employees

See more Faststream Recruitment Group offers

Job description

Your missions

Faststream are recruiting experienced Guest Services Managers for a Globally Recognized, people focused Cruise Giant!

If you have experience in a similar role or potentially step up for a large cruise company or hotel chain this could be the ideal position for you to progress your career!

Key Responsibilities

Lead and mentor a team of guest services personnel, providing guidance, training, and support to ensure the delivery of exceptional guest experiences.
Oversee all guest services operations, including check-in/out procedures, guest inquiries, special requests, and problem resolution, ensuring efficiency and accuracy.
Foster a culture of hospitality and teamwork among the guest services team, promoting a positive and welcoming atmosphere for guests and colleagues alike.
Monitor guest feedback and satisfaction levels, proactively addressing any issues or concerns to ensure a seamless and memorable cruise experience.
Collaborate with other departments onboard to coordinate guest services and activities, ensuring smooth operations and optimal guest satisfaction.
Maintain accurate records and reports related to guest services operations, including guest preferences, feedback, and incident reports.
Implement and enforce company policies and procedures to ensure compliance with industry standards and regulations, with a focus on safety and security.

Qualifications:

Valid STCW and C1/D (or ability to renew/obtain)
Minimum of 2 years of experience in a similar role within the hospitality or cruise industry, with a proven track record of leadership and guest service excellence.
Strong leadership and communication skills, with the ability to inspire and motivate a diverse team.
Excellent interpersonal skills and the ability to interact effectively with guests from diverse backgrounds and cultures.
Proficiency in computer systems and software applications commonly used in guest services operations.
Exceptional organizational and problem-solving abilities, with a keen attention to detail.
Ability to remain calm and composed under pressure, with a positive and proactive approach to guest service.

Benefits:

17/8 week rotation
Attractive Salary
Additional Onboard benefits
Clear path for career progression

Please contact me to find out more if you meet the above criteria, additional language skills are also extremely beneficial. I look forward to hearing from you.