Senior Cloud Implementation Engineer

Company Summary

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Position Responsibilities

• Activating SaaS environments which includes provisioning SaaS applications, and system configuration.
• Provision of new SaaS customers by creating new databases and configuring application and report servers for Deltek Products.
• Work as part of a team, or independently as needed, to deliver server maintenance for Deltek’s Cloud ERP products including platform updates, application configuration changes, and security configurations.
• Show accountability in creating process improvement and team training initiatives.
• Identify opportunities for process automation. Collaborate in automation projects and create and maintain automation tools.
• Coordinate with a globally distributed Cloud team, and across wider Deltek teams, to help continually drive our application delivery projects to success.
• Provision of L3/L4 support to troubleshoot complex application problems, provide software fault diagnosis, and resolve operational issues.
• Take ownership of vulnerability management and security audit tasks.
• Take responsibility for the management of assigned tasks and internal team projects to completion.
• When needed, take on aspects of the responsibilities of a Cloud Release Engineer to assist in application updates and upgrades.
• Document systems configurations, technical operational processes, and playbooks.
• Adhering to a high standard in security protocol and procedures.
• A customer service mindset is key.
  
  
  

Qualifications

Must-have skills/experience:

• 3 years’ experience in using various programming or scripting languages such as PowerShell and Python or similar well-known languages.
• 5 years’ experience in using MSSQL, Oracle, or similar database systems.
• Experience in creating both simple and complex database queries and creating SQL scripts.
• 3 years’ experience in supporting any of the following fields:
• Enterprise customer-facing application, computing platforms, and systems; or Operation, Automation, DevOps, Delivery Engineer, Service Reliability Engineer, or similar field.
• L3 and L4 application troubleshooting experience with the ability to identify and document the root cause of application issues.
• Experience with public cloud providers such as AWS or OCI, and experience with cloud container services such as ECS, EKS, or AKS is a major plus.
• Willing to work on permanent mid or night shift and amenable to changes on schedule depending on business needs.
  
  
  

Nice-to-have skills/ experience:

• Familiarity with Jenkins for CI/CD pipeline management, Ansible Tower for configuration management, and Terraform for infrastructure as code is a significant bonus for this role.
• Experience with enterprise monitoring, management tools, ticketing tools, and log management systems.
• Diverse range of technical and operational interests and capabilities, including Linux, Microsoft Server, Internet Information Services (IIS), MySQL, Oracle DBMS, SQL Server, virtualization, monitoring, and automation technologies.
  
  
  

Other Qualifications:

• Ability to work in a high-pressure, highly flexible environment against both short and long-term requirements.
• Passionate about technology and solving IT operations-focused problems.
• Ability to capture processes and create documentation.
• Must be detail-oriented, task-driven, and have excellent communication skills.
  
  
  

Travel Requirements

No

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