SSDI Hearing Advocate

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Are you looking for a job that gives you the opportunity to build a great career while making a difference in peoples’ lives? Join Brown & Brown Absence Services Group as a SSDI Hearing / Appeals Advocate

We are looking for an experienced SSDI hearing advocate that is a great communicator who is customer-focused and excited by the prospect of working closely with a highly motivated team. Appeal Specialist's provide education and guidance to individuals at the appeal levels with the goal of obtaining Social Security disability benefits.

As a SSDI Appeals Specialist, the primary focus is serving as a liaison and advocate for claimants to ensure a fast and favorable outcome of their Social Security Disability claim. This position is responsible for the various aspects of the reconsideration and hearing process from educating the client to ensuring the claimant file is complete prior to the decision at reconsideration or scheduled hearing. We build and maintain trusted relationships with our clients by educating them on the Social Security appeal process and ensuring timely and accurate claim management.           

WHO IS RIGHT FOR THE ROLE:

To be successful in this role, you must meet the following qualifications. Reasonable accommodations may be made for qualified individuals with disabilities.

Be an active listener.

• Strong verbal communication skills, attention to detail, and critical thinking.
• Listen with empathy; ensure clients feel well-informed while moving through calls efficiently

Be a team player. 

• Demonstrate polished interpersonal skills and strong professionalism
• Be able to work in a fast-paced environment
• Answer all incoming calls from client's and government parties

Be a confident decision maker.

• Use independent decision-making skills to determine eligibility of potential claims
• Meet or exceed expectations in quality audits to ensure 100% accuracy on claims

OTHER ESSENTIAL DUTIES & QUALIFICATIONS:

• 2 years minimum of SSDI Hearing or paralegal appeals experience required
• Proven ability to maintain confidentiality and discretion
• Strong computer literacy skills with the ability to type and speak simultaneously
• Salesforce or CRM experience preferred
• Experience thriving in a fast paced, multi-task-oriented phone-based environment
• Team player with a passion for helping people and demonstrating empathy & active listening skills

BENEFITS & PERKS:

• $20/hr, plus eligible for quarterly bonus program (The pay range provided a is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role. )
• Remote or in-office work opportunity available
• Full time schedule (40 hrs)
• 9am EST - 6pm EST (Mon - Fri.)
• Comprehensive medical, dental, and vision coverage available
• Access to covered mental health resources
• A competitive 401k match
• Employee Stock Purchase Program available to all teammates
• Tuition reimbursement
• Generous paid time off plan
• Joining a culture of caring that values diversity of thought and background
• Regularly scheduled team meetings and one-on-one development time with your leader

ABOUT BROWN & BROWN ABSENCE SERVICES GROUP

Brown & Brown Absence Services Group, LLC is focused on adding value across the absence continuum. Our services include SSDI Advocacy Services, Claims Management Solutions, Talent Solutions, and Disability Advisory Services. We are part of Brown & Brown Insurance, a leading insurance brokerage firm with more than 80 years of proven success and thousands of teammates.

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.