Senior Data Analyst - Product Analytics

Department: Technical

Location: Europe, Remote

Description

About us

Overleaf is a scaleup and social enterprise that builds modern collaborative authoring tools for scientists — like Google Docs for Science. We make an online, real-time collaborative editor for papers, theses and other documents written in the LaTeX markup language.

We have over 17 million registered users from around the world, over 500,000 people use our platform each day, and we host over 100 million user-created projects.

We've been recognised as one of the UK's top 100 fastest growing businesses and included in the FEBE Growth 100 list. We were Best SaaS for Nonprofits or Education in the 2020 SaaS Awards Program, and a finalist in the Digital Leaders Impact Awards 2022.

Overleaf is advancing the research ecosystem as part of Digital Science. Digital Science is a pioneering technology company, and our vision is of a future where a trusted and collaborative research ecosystem drives progress for all. We believe in better, open, collaborative and inclusive research. In creating the next generation of tools and working in partnership with the community, we tackle some of the biggest challenges to research. In order to achieve our vision, we need innovative, inspiring and dynamic people to join our team. Want to join us?

Your new role

There are millions of people from all around the world using Overleaf to write their best work. We collect lots of data describing how people interact with Overleaf, and strive to make data-informed decisions about how to best serve our users.

We're looking for an experienced analyst to join the team to help us do just that.

In this role you'll be using product data to paint a picture for product, engineering and design teams in particular, helping to develop new features (or improve existing ones) that our users will love. You'll be forming hypotheses and validating them, designing split tests, developing metrics and measuring the impact of our work.

What You’ll Be Doing

Take ownership of data projects from end to end

• Understand stakeholder requirements and manage expectations
• Translate business questions into precise SQL queries
• Distil your analysis into understandable and actionable insights for other teams and stakeholders
  
  

Analyse and report on the impact of activities such as:

• Split tests which influence usage, purchases or user retention
• New feature releases or changes
• Promotions and marketing campaigns
  
  

Clearly communicate and visualise findings

• Via dashboards, reports, presentations and sharing updates with relevant teams
• In a range of contexts including project groups, management teams and whole company updates, ensuring an appropriate level of detail for each context/audience
• With a consistent approach
  
  

Work Closely With Other Departments

• Help others understand our data, providing useful insights for their departments
• Represent the analytics team in meetings and presentations, and bring a data perspective to various contexts in the business
• Improve access to our data, and identify opportunities for using data to improve processes and decision making across the organisation
  
  

Metric and split test development

• Work with product, engineering and design teams to form testable hypotheses
• Ensure alignment between strategic objectives and analytics projects
• Define and deliver appropriate metrics
  
  

What You’ll Bring To The Role

• Experience of working as an analyst on B2C SaaS product(s) with a large user base
• Strong stakeholder management skills at both the individual contributor and executive level
• Working collaboratively in cross-functional teams of engineering, product management and marketing colleagues
• Experience of data modelling
  
  

Other Requirements

• Strong SQL experience
• Have at least 3 years of experience in a similar role
• Be based in the UK, Romania, Spain or Germany
• Be usually available for meetings 2pm–5pm UK time
  
  

Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

Our vision and values

We invest in, nurture and support innovative businesses and technologies that make all parts of the research process more open, efficient and effective.

The talent we secure is fundamental to us achieving our vision and our growth plans. The values we live by are:

We are brave in the pursuit of better

We are collaborative and inclusive

We are always open-minded

We are from and for the community

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.