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Data Management Lead (m/f/d)

Remote: 
Full Remote
Experience: 
Mid-level (2-5 years)
Work from: 
Germany

Offer summary

Qualifications:

Several years experience with data tools, Analytical skills, logical thinker, Customer service background.

Key responsabilities:

  • Manage global stakeholders for data delivery
  • Collaborate on data ingestion processes
  • Identify and fix data quality issues
  • Be subject matter expert on customer systems
  • Support performance team with data tasks
Avantgarde-Experts logo
Avantgarde-Experts
1001 - 5000 Employees
About Avantgarde-Experts
CREATING CAREERS Gegründet 2007 im Herzen von München steht AVANTGARDE Experts wie kein anderer Recruiting-Spezialist für die optimale Vermittlung zwischen Kandidaten und Unternehmen in den folgenden Bereichen: • Marketing • Kommunikation • Digital • Kreation • Sales • Einkauf • Supply Chain Management • Logistik • Engineering • HR • Office • IT Für unsere Experten, darunter Studenten, Absolventen, Fach- und Führungskräfte, sehen wir uns als langfristigen Karrierepartner, der sowohl durch Professionalität als auch Leidenschaft und Innovationsgeist besticht. Immer auf der Suche nach dem Perfect Fit vermitteln wir jedem unserer Kandidaten den Job, der nicht nur seinen beruflichen Fähigkeiten entspricht, sondern zu seinem gesamten Lebensentwurf passt. Für unsere Kunden sehen wir uns als proaktiven Mitgestalter für die Sicherung des unternehmerischen Erfolgs und ermöglichen den Zugang zu den Experten jeder Branche. Dank langjähriger Expertise besteht unsere Kernkompetenz in der Identifikation und Auswahl der besten Kandidaten.
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Job description

Logo Jobgether

Your missions

We are filling interesting positions in the Marketing & Communication department throughout Germany - with attractive clients, from Junior Product Manager to Head of Marketing (m/f/d). Interested? Then apply to AVANTGARDE Experts now!

We are filling the following position for our client, an international company from the FMCG sector:

Data Management Lead (m/f/d)

YOUR TASKS

  • Managing global stakeholders, internally and externally, of global customer services contact centers to ensure data delivery is timely and accurate, implementing data quality checks to identify potential issues as early as possible
  • Collaborating with internal run and support function to ensure data ingestion processes are running as required and data at the reporting layer is as expected
  • Work across functions to collate data points from various data sources, consolidating into centralized sources and modelling for reporting purposes
  • Identifying and remediating data quality issues at pace to ensure minimal disruption to reporting and insights
  • Becoming subject matter expert on front end customer service systems to ensure the systems are providing the required output and acting as ‘first line support’ for global, regional and local customer service stakeholders
  • Supporting the wider Performance Management team with data transformations, global dashboard development/maintenance and insights and ad-hoc analysis as required

Your Qualifications

  • Several years working experience with data and relevant tools (Advanced Excel, SQL, Power BI or equivalent)
  • Knowledge of front-end Customer Service systems (Salesforce Service Cloud, Sprinklr, CTI’s, Google Analytics)
  • Analytical skills, logical thinker
  • Customer Service background, understanding of contact center environment
  • Experience with website data, chat bots, YouTube etc.
  • Ability to prioritize, plan and coordinate projects
  • Strong conceptual thinking and data driven
  • Business fluent in English spoken and written

FACTS

  • 30 days vacation
  • 100% remote (in Germany)
  • Employee discounts and events
  • The chance to gain experience in a renowned corporation

INTERESTED?

Then we look forward to receiving your portfolio incl. hourly rate and availability via our online portal.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
Check out the description to know which languages are mandatory.

Hard Skills

Soft Skills

  • results-focused
  • sales-acumen
  • verbal-communication-skills
  • open-mindset
Are you interested?
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