What You'll Do
The Tax Compliance Manager is a customer-facing representative responsible for managing a team and overseeing daily compliance activities. This role ensures all tasks are performed, according to policies and procedures. You will develop a positive, customer-centric culture, leading by example, and encouraging team success.
What You'll Need to be Successful
- Manage SUT filing and preparation tasks for a team of 10 or more and oversee tax processing tasks (50% of time).
- Perform additional responsibilities as assigned by higher management and ensure team achieves and accurate completion of deliverables.
- Lead projects to foster high employee satisfaction, retention, and engagement; coach, train, and conduct regular 1:1s with team members.
- Handle executive and client escalations; propose root cause analysis and preventive actions (RCAPA) and ensure a positive client experience.
- Address and resolve client issues and promptly to exceed client satisfaction.
- Coach staff on tax return preparation, department processes, and job responsibilities.
- Ensure the team addresses jurisdictional notices and resolve data file issues promptly
- Implement best practices for accuracy, efficiency in the functional area.
- Develop, implement, and monitor performance metrics and ensure successful preparation and completion of department audits.
- Conduct work planning and prioritisation for the team and provide support to the Sales/Marketing department.
- Conduct performance appraisals and implement performance improvement plans.
- Develop relationships within and across departments and with client companies to promote teamwork, positive culture, and increased business opportunities.
Qualifications
About the Team
- Bachelor’s degree in Accounting, Finance, Economics, or a related field, or equivalent experience.
- Knowledge of taxing software and tools; including advanced Microsoft Excel.
- Conflict resolution skills, an optimistic, customer-centric attitude, and a team player mindset.
- Telecom industry experience is an added advantage.
How We'll Take Care of You
Total Rewards
In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.
Health & Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.
Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.
Flexible hybrid working
We support hybrid work and flexible schedules for our employees.
Learn more about our benefits by region here: https://careers.avalara.com/
About Avalara
We’re Avalara. We’re defining the relationship between tax and tech.
We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year.
Last year, we became a billion-dollar business
, and our tribe expanded by a cool thousand people - there’s nearly 5,000 of us now. Our growth is real, and we’re not slowing down - not until we’ve achieved our mission - to be part of every transaction in the world.
We’re bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.
We’ve been different from day one. Join us, and your career will be too.
EEO Statement
We’re an Equal Opportunity Employer. Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.
