Implementation Engineer

Essential Job Duties:  

• Responsible for technical application installation, configuration, and troubleshooting  

• Participate in client planning meetings with Project Managers designing network configurations and hardware deployment strategies 

• Work with project managers to schedule and execute installation tasks 

• Work with client and vendor to verify DICOM Conformance 

• Work with client and vendor to implement DICOM Modality Worklist and Image Transfer workflows 

• Work with client and vendor to execute DICOM Data Migrations 

• Support HL7 interfacing throughout the solution 

• Support Custom Engineers regarding other Data Migrations as required 

• Assist clients with test plan design and execution 

• Provide focused support during Go-Live phase 

• Participate in Transition to Support meetings 

• Create, track and close cases within the CRM 

• Ensure accurate and updated records within the CRM 

• Master all WHI products within area of responsibility 

• Create & Submit product issues and enhancements to Product Management. 

• Pursues a program of self-development through the use of selected reading, seminars, and participation in continuing education. 

• Identifies and communicates possible improvements in the work process for clients and peers. 

• Performs other duties as assigned by immediate supervisor or upper management. 

Required Knowledge & Experience 

To perform this job successfully, an individual must be able to perform each essential 

duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Preferred Knowledge & Experience 

• SME on one or more core Merge Healthcare Imaging solutions. 

• Three (3) years of Healthcare IT experience. 

• Five (5) years of Unix experience. 

• Strong background in DICOM, HL-7 and healthcare informatics. 

• Strong time management and prioritization skills. 

• Familiarization with Server Platforms and Storage systems (SAN, NAS). 

• Familiarization with DBMS (SQL & Oracle). 

• Familiarity with basic scripting languages such as: Bash, VB, Java & Perl 

• Strong written and verbal communication skills. 

• A valid driver’s license and safe driving record is required. 

Education and Certification Requirements 

• Bachelor’s degree or equivalent work experience is required.  

Work Environment 

• Office/Work Environment Specifics: Office or Remote Home-Based Work Environment 

• Travel requirements (if applicable): 0-10%