Location: Cary, NC - Hybrid or Remote, USA
Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns.
About J&J Editorial
J&J Editorial is a growing organization that supports the editorial management of a variety of scholarly publications, primarily academic journals. J&Js employees are experts in helping editorial offices set priorities and create the workflow necessary for submission growth and timely publication.
About the Role:
We are currently looking to fill a full-time position as a Project Manager. You will be working directly with clients to help them interface with the systems we offer. This will involve managing questions and issues with their sites and maintaining a positive relationship with them.
How you will make an impact:
- Work closely with new and existing customers to facilitate software configuration changes and troubleshoot user issues and software defects
- Manage the complete process of setting up new sites for customers
- Train customers on new sites and features
- Act as a liaison between customers and the software development team to gather requirements, prepare product specifications, and perform software quality assurance testing
- Create and maintain software documentation
What we look for:
- Prior experience providing technical customer support and troubleshooting
- Ability to independently manage multiple, concurrent tasks and projects
- Interest in project management
- Strong problem solving and solution research skills
- Excellent written and oral communication
- Ability to explain complex technical concepts to customers from non-technical backgrounds
- An empathic and friendly attitude, willingness to advocate for customers
- Proficiency in Microsoft Office suite
- Knowledge of basic HTML, CSS, and/or SQL preferred
- Technical background preferred
- Familiarity with scholarly publishing is a plus
About Wiley
Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world’s most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today’s biggest obstacles into tomorrow’s brightest opportunities.
With over 200 years of experience in publishing, we continue to evolve knowledge seekers’ steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds.
Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual’s status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.
We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers and learning champions all while striving to support the health and well-being of all employees, for example we offer meeting-free Friday afternoons allowing more time for heads down work and professional development.
We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. This range represents Wiley’s good faith and reasonable estimate of the base pay for this role at the time of posting. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.
When applying, please attach your resume/CV to be considered.
