Patient Service Representative - Billing (Contract)

What is Midi Health?

Midi Health is expert healthcare delivered with compassion to women age 40+, specializing in holistically treating menopause and perimenopause. We embrace lifestyle interventions, prescriptions and hormone replacement therapy (HRT) as well as naturopathic solutions. We use telehealth and team-based care to bring women the care they deserve. Committed to access for as many women as possible, we take most insurances (and also offer reasonable cash pay pricing for those that are without insurance).

Where is Midi based?

We are an entirely virtual company, so employees can live anywhere in the United States.

Position Summary

The Patient Service Representative - Billing (Contract) works within our Clinical Operations team and serves as a link between patients, the practice, and the healthcare system. They are often the initial point of contact for patients at Midi, entrusted as brand ambassadors to deliver and maintain the highest level of service throughout each patient's journey.

The Patient Service Representative team at Midi ensures that patients receive necessary support during their care, facilitates new patient registration, guides patients through the healthcare system, and bridges any communication gaps. Specifically, the Patient Service Representative - Billing (contract) role focuses on handling billing-related issues and cases. They assist patients with billing inquiries, insurance questions, and complaints, aiming to provide a superior customer service experience.

Responsibilities: 

• Serving as the primary contact for patients, ensuring effective communication.
• Collaborating with clinical teams to verify insurance coverage and benefits before tele-health appointments.
• Assisting patients in understanding financial obligations and payment options.
• Utilizing Zendesk to promptly and professionally resolve patient billing inquiries.
• Participating in audits to detect billing discrepancies and trends affecting patient and cross-departmental billing.
• Contributing to cross-functional initiatives to improve patient experiences and optimize billing processes.
• Assisting patients with verifying information, scheduling appointments, and updating Electronic Health Records (EHR).
• Managing intake procedures, including healthcare and insurance forms, and collecting payments.
• Adhering to organizational and regulatory guidelines to safeguard patient privacy and safety; safeguarding patient Protected Health Information (PHI) to maintain privacy.

Qualifications:

• 2-5 years providing a best-in-class patient experience; 1-2 years of billing experience (preferred)
• 2 years of Zendesk experience 
• 2 years of Athenahealth EMR experience 
• 2 years of Google Workplace experience (required) 
• Strong and professional verbal and written communication skills
• Must have strong, reliable internet and a quiet, distraction-free workplace

Work Hours

Start Time: 8AM EST or PST

End Time: 4:30PM EST or PST

*30 minute unpaid lunch 

Qualifications:

• 2-5 years providing a best-in-class patient experience
• 1-2 years of billing experience (preferred)
• 2 years of Zendesk experience 
• 2 years of Athenahealth experience 
• 2 years of Google Workplace experience (required) 
• Strong and professional verbal and written communication skills
• Must have strong, reliable internet and a quiet, distraction-free workplace