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Coke Equip Serv. WAH 1560

Remote:

Full Remote

Contract:

Full time

Work from:

Florida (USA), United States

Offer summary

Qualifications:

Proven track record of STRIVE values, Resourcefulness, empathy, listening, communication skills, Positive attitude, team player, driven by results, Naturally curious, good multitasking abilities, Customer service experience preferred.

Key responsabilities:

Assist customers in product understanding and purchasing
Resolve product or service related issues
Troubleshoot technical problems
Investigate inquiries to provide best solutions
Maintain knowledge for excellent service

Inktel Contact Center Solutions Large https://www.inktel.com

1001 - 5000 Employees

See more Inktel Contact Center Solutions offers

Job description

Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners—we can’t resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our DNA—and we don’t use the word “strive” lightly. It embodies what we value.

Qualifications:

Proven track record of ALL of the following STRIVE values:

[S]ervice
[T]enacity
[R]esponsibility
[I]ntegrity
[V]ersatility
[E]ntrepreneurship

Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness
Strong desire to be helpful and take ownership to resolve customer situations
Empathetic and active listening
Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar
Positive outlook and enthusiastic attitude
Conscientious team player
Driven by delivering results
Professional demeanor, put together
Dependable and consistent, history of good attendance
Naturally curious with an aptitude for learning and understanding quickly
Ability to multitask by reading, typing, and navigating through applications while speaking with customers
Prior customer service/troubleshooting experience preferred

Responsibilities:

Assist potential customers in understanding and purchasing products and/or services
Assist customers in resolving potential product or service related issues
Troubleshoot technical issues that are related to products and services
Identify root cause of inquiries by asking probing questions to determine the best solution
Use client-specific tools to research inquiries, document customer interactions, and issue resolutions
Receive and respond to inbound customer inquiries via phone, email, and/or text while updating internal computer applications and systems
Maintain required product and service knowledge to deliver best in class service
When needed, serve as a knowledgeable, thoughtful sales consultant for customers

Salary & Benefits:
The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, educational assistance, and a 401K plan. Salary & Benefits:

The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, educational assistance, and a 401K plan.

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