Match score not available

Client Service Manager at Urrly

75% Flex

Remote:

Full Remote

Contract:

Full time

Salary:

85 - 100K yearly

Experience:

Mid-level (2-5 years)

Work from:

Texas (USA), United States

Offer summary

Qualifications:

3+ years account management experience in healthcare, Familiarity with healthcare regulations and industry knowledge, Strong interpersonal and presentation skills, data analysis proficiency.

Key responsabilities:

Lead project meetings, implement services, collaborate on production plans
Coordinate approvals, resolve escalations, ensure client satisfaction

Urrly Human Resources, Staffing & Recruiting Startup https://urrly.com/

2 - 10 Employees

See more Urrly offers

Job description

Your missions

Ready to Own Key Accounts at a Fast Growing Healthcare Services Company?

Ready to step up in your career? We're looking for an Account Manager to join a fast-growing, venture-backed healthcare company where you’ll be doing meaningful work every day. If you've been in the healthcare industry for a few years and are eager for growth, this could be the perfect next move.

What You’ll Do:

Lead Project Meetings: Facilitate kick-offs, design sessions, and weekly status updates to keep everyone on the same page.
Implement Services: Be the expert guiding clients from contract execution to program setup, configuration, Go Live, and production.
Coordinate Approvals: Work with marketing, compliance, and legal teams to review communication materials and get the green light.
Collaborate on Production Plans: Team up with internal leadership to build plans that meet client objectives.
Solve Problems: Identify root causes and corrective actions to keep projects moving smoothly.
Respond to Escalations: Tackle client issues and complaints directly, ensuring satisfaction.
Be the Voice of the Customer: Share insights, ideas, and challenges internally to improve client service.
Ensure Client Satisfaction: Your ultimate goal is happy clients.

What We’re Looking For:

Account Management: At least 3 years of strong experience in managing client accounts.
Healthcare Know-How: Familiarity with Medicare, Medicaid, HIPAA, HEDIS, NCQA, and Risk Adjustment.
Team-Oriented: Thrive as an individual contributor and collaborator.
Strategic Planning: Experience with production plans and goal setting.
Interpersonal Skills: Excellent communication, creativity, and adaptability to changing situations.
Customer-Focused: Ability to grasp client needs and build appropriate solutions.
Presentation Skills: Craft business reviews and present to both internal and external teams.
Data Analysis: Ability to integrate and analyze data for client insights.
Tech Savvy: Proficiency with Microsoft Office suite (Word, Excel, PowerPoint).