CAN HRFS Operations Services Manager

Our story

Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.

With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.

It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.

To learn more about us, visit stradaglobal.com

The Operations Services Senior Manager (OSSM) will oversee a team of 5+ colleagues, including managers of managers and is accountable for management of ongoing operations across their assigned clients, which can include multiple service locations, platforms and services. The OSSM is responsible for ensuring timely execution of ongoing client deliverables, as well as developing solutions to complex problems across clients. The OSSM will serve as the primary operations escalation point, internally and externally, along with the Operations Services Director. Drives the development of solutions to complex problems/projects across multiple domains or large clients.  Has exposure to many large, complex, global clients, leads complex projects, and leads portions of client sales meetings as Subject Matter Expert/Advisor.   The Sr. OSM will also be responsible for people management including hiring, coaching and developing others.

Key Responsibilities

• Function as the primary escalation point for clients in aligned focus area (ie: Payroll, HCM, and Talent).
  • Create, manage and execute upon required recovery plans and Root Cause Analysis documentation as necessary; ensure internal stakeholders are notified and actively participate in related client discussions.
  • Attend governance meetings and schedule periodic check-ins with client contacts to discuss issues or concerns.
  • Support the OSM and Client Services Manager in consultative best practice conversations with clients.
• Lead aligned operations teams and OSMs by providing direction, linking colleague goals and expectations to those of the company
  • Develop and manage resources across aligned operations by creating resource plans throughout the year, including plans for future business needs. 
  • Own and drive performance management activities and results for aligned operations by setting goals and delegating work to colleagues
  • Cultivate strong relationships with Alight leaders and stakeholders.
  • Responsible for change management and consistent delivery of key messages across aligned Operations Teams.
  • Champions an environment of a ‘one team, team’ across Payroll and Cloud Services through collaboration.
  • Continuously hone leadership competencies: participate in and lead ongoing leadership skill building opportunities.
• Responsible for quality Operational Health Results
  • Actively manage and monitor Operational Health to ensure ongoing green status, across Operations for aligned focus areas
  • Adhere to Operating System guidelines, POV compliance and industry best practices
  • Monitor the workload across aligned operations ensuring business as usual and projects are delivered to required deadlines with quality
  • Analyze productivity data on the output of work across aligned operations to identify trends that drive operational improvement
  • Conduct applicable risk-based audits to ensure delivery is SOC compliant, and aligns to the contract/SOW scope
  • Manage and actively participate in SOC Audits, Business Continuity Planning and recovery efforts, change management, capacity creation and other process improvements.
  • Analyzes data on the output of work across aligned operations group to identify issues or trends connected to errors or time-consuming tasks to drive operational improvement.

• Responsible for Financials across clients in aligned focus areas (ie: Payroll, HCM, and Talent).
  • Ensure achievement of Service Level Agreements (SLAs) across aligned Operations teams.
  • Review Change Request estimates prepared by aligned teams and ensure changes are adopted and implemented consistently
  • Coordinate with Client Services Manager to mitigate financial impacts of Errors and Omissions (E&Os)
  • Identify effective cost management practices; implement operational improvements.
  • Ensure adherence to SOW and Change Request creation for items beyond SOW for accountable service area.
  • Own SOWs (Statements of Work) and adherence to variable charges, specific to their clients.
  • Own Global Sourcing and Wipro Relationship for aligned portfolio
• Assist sales team in functional area of expertise as needed.  This may include, but is not limited to, participation in sales calls, development of sales sheets and assistance with estimation

Knowledge, Skills, Abilities, and Experience

Knowledge, Education, Certification, Skills & Technical Proficiencies

• Bachelor’s degree and/or a minimum of 4-6 years of equivalent work experience required.
• Advanced HR, Payroll or Talent related experience with in-depth knowledge of functional area;
• Ability to lead and thrive in a fast-paced environment adapt to frequent change with urgency and setting priorities for aligned teams.
• Effective coaching and team development skills, including mentoring beyond aligned service area
• Excellent oral and written communication skills.
• Ability to build strong relationships with client executives and internal leaders / stakeholders.
• Strong computer skills with current technical knowledge

Work Experience

• 7-8 years relevant work experience required
• At least 3 years of people management experience required

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. 

By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test.  You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law.   In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
 

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/Alight_Benefits

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.