Offer summary
Qualifications:
7+ years' experience in technical account management, Experience in SaaS or healthcare technology, Excellent client service and support skills, Strong communication and problem-solving abilities, Bachelor's degree or equivalent.
Key responsabilities:
- Develop client relationships and effective communication
- Become subject matter expert on client setup and products
- Address customer support and technical requests
- Advocate for clients internally and add value
- Monitor trends, update documentation, handle escalations