What success looks like in this role:
Reporting to the Digital Workplace Services business unit leader, leads and directs a major, global team of 4000+ field services associates and support personnel to deliver high quality technology solutions, services, and processes. Builds extraordinary collaborations with internal and external clients to meet rapidly changing market demands. Models and delivers excellence and innovation to maintain top competitiveness. Has a deep understanding of the end user experience journey and will be responsible to drive change into the team.
The global Field Services leader will demonstrate consistent application of innovation and agility in thought processes to deliver technology field services to global clients and to build an agile organizational model to meet rapidly changing market demands. Thought leadership is key in this role where a bias for action and obsession for internal and external clients creates an exceptional End User Experience. The leader will have a deep understanding of market trends and a focus on invention and creativity leading to developing competitive and differentiated offerings/services. This position is fully responsible for the Field Services operational metrics and financial performance.
• Provide delivery excellence and continued innovation to maintain a top quartile cost competitiveness
• Oversee continuous improvement of delivery reliability & cost while meeting service level agreements
⁃ Efficiently manage the workforce and developing talent requirements.
⁃ Identify and communicate talent requirements the develop that talent in focus areas
⁃ Harness delivery team creativity, ultimately leading to culture change and elevating Unisys offerings as differentiators in the marketplace
⁃ Drive labor costs as percent of revenue
• Establish solution and automation direction based on cost and reliability improvement strategy
• Execute on DWS strategy to deliver world class service through innovation
• Plan, design and build an agile organizational model to meet rapidly changing market demands
• Design business processes that create outstanding experiences for Field Services clients
• Build and maintain internal and external C-level relationships while operating at all levels and staying connected to the details
• Ensure a single operating model across all regions and clients.
• Collaborate with the other DWS leaders to drive operational
• improvements and implement new services, tools and technologies.
• Provides day-to-day oversight for the related to account and service delivery.
• Exhibits the highest level of execution and operational abilities.
• Demonstrated ability to manage an efficient, lean organization.
• Sets and executes successful multi-year growth strategies.
• Displays highly effective internal and external communication, collaboration, and presentation skills.
• Demonstrates an aptitude for quantitative analysis and displays a rigorous, metrics-driven management style.
• Displays excellent planning and organizational skills with demonstrated ability to direct large, complex initiatives across a broad network and ensure completion.
You will be successful in this role if you have:
• University graduate and 10+ years of executive or senior level management experience in augmenting, developing and retaining strong teams.
• Experience managing revenue of $400M+
• Demonstrated track record as an operational leader in DWS, specifically in Field Services and associated technologies.
• Experience overseeing global operations and process improvement functions within an organization of 500+.
• Success in managing and motivating in highly matrixed organizations.
• Experience in client facing roles at the ‘C’ level. Thorough financial acumen background including prior profit and loss responsibilities.
• Agile thinker who is adaptable to changes in markets, operations and support. Challenger of the status quo who models and designs business processes that create outstanding DWS experiences for clients an unites and harnesses delivery team creativity, ultimately leading to culture change and elevating Unisys offerings as differentiators in the marketplace.
• Specific experience in DWS focused on Field Services. Demonstrated application of innovation and agility in thought processes/invention.
• Aptitude for quantitative analysis and displays a rigorous, metrics-driven management style. Displays excellent planning and organizational skills with demonstrated ability to direct large, complex initiatives across a broad network and ensure completion
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This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
