Senior Technical Integrations Engineer

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of 1,700 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

We are looking for a Senior Technical Integrations Engineer to join our team!

Responsible for planning, designing, and guiding the seamless integration of Fullsteam’s Business Units with our payment platform. Acting as the primary technical liaison, addresses technical queries, develop comprehensive documentation, and establish standardized integration practices.

This is a REMOTE role and can be based anywhere in the US.

Primary Responsibilities and Duties:

• Lead the technical integration of over 80+ Business Units into Fullsteam’s payments platform, ensuring smooth transitions with minimal disruption.

• Serve as the primary technical point of contact for Business Units, providing expert guidance and resolving complex integration issues.

• Develop and maintain detailed technical documentation to outline integration processes, enabling effective troubleshooting by engineers and managers.

• Collaborate with cross-functional teams to optimize integration workflows and implement best practices.

• Contribute to project and product management efforts, ensuring integration projects are completed on time and aligned with business objectives.

• Build and maintain trusted advisor relationships with portfolio companies, offering strategic technical recommendations and fostering a collaborative environment.

• Manage and prioritize the ticketing queue, adhering to internal SLA standards and delivering technically accurate, forward-thinking solutions.

• Adapts to changing priorities and business needs by willingly taking on additional tasks and responsibilities as assigned by management.

• Must work the hours and location as assigned by management.

• Demonstrates commitment to upholding company standards and values by consistently following all company policies, procedures, and guidelines.

Skills & Competencies:

• Action-Oriented: Driven by challenges, with a bias for action and a focus on achieving results.

• Adaptability: Comfortable handling changes and uncertainty, making decisions even with incomplete information.

• Emotional Intelligence: High EQ, with the ability to perceive, reason with, and manage emotions—both personal and others.

• Intellectual Horsepower: Quickly grasp complex concepts, with a capacity for rapid learning and a hyper-detail-oriented approach.

• Problem Solving: Skilled in rigorous analysis and finding effective solutions to complex issues.

• Customer Focus: Dedicated to meeting the needs and expectations of both internal and external customers.

• Proven ability to lead complex technical integrations with strong analytical and problem-solving skills.

• Ability to manage, organize, and retrieve large volumes of information while adapting to new systems and processes.

• Experience in developing strategic plans with thoughtful analysis, clear timelines, and a structured approach (e.g., crawl, walk, run strategy) for phased implementation of Fullsteam Pay.

• Proactive in process optimization to enhance efficiency and eliminate redundant efforts.

• Skilled in developing specific goals and plans to prioritize, organize, and accommodate work responsibilities and meet business deadlines.

• Excellent verbal and written communication skills, with a talent for documenting and standardizing processes.

• Strong collaboration skills, with the ability to engage with diverse teams and stakeholders.

• A continuous learning mindset with strong listening skills and the patience to tackle challenging problems.

• Ability to effectively speak, write, and understand the English language. Excellent written and verbal communication skills with the ability to communicate with leadership staff, cross functional teams, and external sources.

• Ability to use computers and computer systems to navigate databases, enter data, and process information.

• Ability to understand software products, including but not limited to Microsoft Office.

Minimum Qualifications:

• Bachelor’s degree in computer science, Software Engineering, Management Information Systems, or a related field. Equivalent work experience (4+ years) in software/integration can substitute for a degree; an M.B.A. is a plus.

• At least five (5) years of progressive experience demonstrating proficiency in REST & SOAP APIs, SQL Server, and Jira’s Service Project and utilizing Agile/Scrum software methodologies and tools.

• Strong understanding of the payments industry, including Credit Card Ecosystem, Tokenization, Payments Processing, Digital Wallets, PCI-DSS, and more.

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.