Garner's mission is to transform the healthcare economy, delivering high quality and affordable care for all. By helping employers restructure their healthcare benefit to provide clear incentives and data-driven insights, we direct employees to higher quality and lower cost healthcare providers. The result is that patients get better health outcomes while doctors are rewarded for practicing well, not performing more procedures. We are backed by top-tier venture capital firms, are growing rapidly and looking to expand our team.
We’re looking for a Bilingual Contract Customer Service Representative to join our team and engage with Garner members to help them find the right healthcare for their needs, understand how the Garner program works, and assist them in getting their eligible claims paid. This role’s focus is member support via live chat, and email. The member services team acts as the voice of Garner, so you should be passionate about helping people and a proactive problem solver. In this role, you will become an expert on Garner’s product, operations, and the needs of our members.
This position requires verbal and written Spanish and English fluency.
To ensure that we have coverage for Garner users, Associates are expected to work a scheduled 8 hour shift between our operating hours of 8a-8p Eastern Time.
Responsibilities Include:
Candidate Profile:
The non negotiable salary range for this position is: $17-19.50/hour. Individual compensation for this role will depend on a variety of factors including qualifications, skills and applicable laws.
Important Note: To streamline our process and ensure fairness to all applicants, please refrain from sending additional emails regarding your application status within the initial 5 days of applying. Any communication sent to talent@getgarner.com during this period may delay the review of your application.
We appreciate your understanding and look forward to reviewing your application.
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