Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Title: Senior Developer
Department & Team: Professional Services - WW Innovations
Location: Virtual
Summary:
- Bachelor’s / Master’s degree in quantitative field (e.g. Computer Science, Statistics, Engineering)
- 3+ years of relevant experience in Data Science or Data Engineering
- Hands-on application development experience in AWS
- Good to have expertise with major statistical & analytical software like Python, R, SAS
- Good working knowledge on any programming language like Java, NodeJS.
- Application development background of using any contact center product suites such as Genesys, Avaya, Cisco etc. is an added advantage.
- Proficiency with REST API, JSON, AWS Serverless application development.
- Experience in working and delivering projects independently.
- Ability to multi-task and context switch between projects and tasks.
- Curiosity, passion, and drive for data queries, analysis, quality, models.
- Excellent communication, initiative, and coordination skills with great attention to detail.
- Ability to explain and discuss complex topics with both experts and business leaders
Key Responsibilities:
- Interface with business customers, gathering and understanding requirements
- Implement, own, and improve data pipelines using best practices in data modeling, ETL/ELT processes
- Build, improve, and provide ongoing optimization of high quality models
- Work with PS & Engineering to deliver specific customer requirements and report back customer feedback, issues and feature requests.
- Continuous improvement in reporting, analysis, overall process.
- Perform knowledge transfer to customer and internal teams.
- Communicate within the global community respecting cultural, language and time zone variations
- Demonstrate flexibility to adjust working hours to match customer and team interactions
Desirable Skills:
- Node JS / Python
- hands on experience with any of the following skills - AWS Lambda , ECS , EKS , Event Bridge
- Serverless Application development
- AWS Cloud Formation / Any other IAC - Infra structure as Code tools
- Hands on experience in Data Engineering
- Prior Working experience with Contact center reporting with genesys cx, genesys engage , pure connect, cisco , and avaya etc.. is an added advantage.
- Prior working experience with Genesys Cloud - Preferred
Good to have Skills :
- Elastic / Kibana / ELK
- Docker , Kubernetes
- SQL
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
