Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience.
Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.
ABOUT VANTAGE DATA CENTERS
Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience.
Vantage Data Centers powers, cools, protects, and connects the technology of the world’s well-known hyperscale’s, cloud providers and large enterprises. Developing and operating across six markets in North America and six markets in Europe, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands. Vantage’s business is growing exponentially, through a combination of greenfield market expansion and acquisitions across North America and Europe.
CUSTOMER EXPERIENCE & LEASE COMPLIANCE DEPARTMENT
As a part of the Vantage Operations team, the Customer Experience & Lease Compliance department is responsible for managing all aspects of the customer relationships from the inception of the lease by ensuring that data modules are delivered, monitored and maintained per contracts; supporting customer requests and audits to prove compliance; providing customers with visibility to performance and maintenance of their data modules on our Portal; tracking and reporting on customer service levels (SLAs); producing monthly customer electricity bills based on consumption; and generating regulate reports, analytical insights and forecasting for Operations and the Executive Leadership team. The Customer Experience and Lease Compliance department works closely with all Vantage departments to ensure customer success throughout construction and delivery.
POSITION OVERVIEW
Vantage is looking for a resourceful, detail-oriented, self-motivated Lease Assistant to be responsible for ensuring that all sites across the EMEA region are compliant with data center leases. You will assist the Senior Manager with cross functional deliverables and deadlines for all lease commencements and support day-to-day obligations to customers regarding operations, monitoring and Service Level Agreements (SLA). In addition, you will assist in coordinating customer move-ins, projects, and audits. The right candidate must have experience managing technical leases in the data center, commercial real estate, or equivalent industry and possess exceptional integrity, attention-to- detail and excellent judgement in handling sensitive information. Excellent communication, cross functional project management, negotiation, and organizational skills, as well as breadth of knowledge of legal real estate terms and familiarity with critical facilities equipment are a must to succeed in this role.
ESSENTIAL JOB FUNCTIONS
• As an individual contributor drive the successful technical and administrative results of the company and work with Vantage cross-functional teams to initiate and meet requirements for customer leases
• Extract time-bound and ongoing deliverables from customer leases into a matrix; communicate and track compliance through to completion
• Gain customer acceptance by demonstrating detailed, technical, robust management of data center development and operations management
• Meet with customers for SLA compliance/Operations review, coordinate customer-initiated audits with Operations teams and generate reports and evidence as needed to support customer requests
• Maintain updated dashboards of all properties and their respective specifications, milestones, and statistics for executive team
DUTIES
• Analyze and convert leases into actionable items; manage cross-functional team to successful customer commencement (including complex construction, monitoring, reporting and operations)
• Manage on-going compliance of customers leases that are commenced, including: service level agreements, environmental reporting; preparing and presenting technical overviews, operations management reports
• Contribute to customer move-in and move-outs and leading customer-initiated audits
• Provide a high-level of commitment to customer service; communicate issues and resolution if needs arise
• Work with design, engineering, construction, and security and co-manage commencement and customer enhancement projects, project close out requirements for customers and Vantage operations
• Be responsible for ensuring the accuracy of building specifications, and work with the cross functional teams to ensure alignment on lease provisions
• Point of contact for wholesale customer lease administration activities such as abstracting deliverables and SLA from lease into spreadsheets; monitor critical dates (renewals, rate increase, options, etc.); and resolve discrepancies; ensure customers meet their contractual obligations
• Manage Property Management & Lease Library SharePoint sites
JOB REQUIREMENTS
• Bachelor’s degree in Business Administration, Engineering, Accounting or Legal; ability to comprehend and create excerpts/actionable insights from complex legal, business & technical documents
• Professional experience – including at least 2 years in areas of contract/lease management, and prefer at least 2 years in one or more of the following areas – commercial construction, operations management, controls/systems engineering, customer project management (preferred)
• Demonstrate a serious commitment to accuracy and quality while meeting multiple goals or deadlines; be proactive, work well under pressure and have ability to lead cross-functional teams without direct authority
• Excellent written and oral communication skills; superior organization skills with proven ability to handle multiple projects simultaneously for multiple sites and Must have intermediate to advanced proficiency in Microsoft Word, Excel, Outlook and SharePoint
• Ability to keep information strictly confidential; and communicate sensitive information to customers
• Required travel is will range between 0%-10% and may increase over time as the business evolves
• Ability to work as part of team and on own initiative and form strong working relationships with others
Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.
We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.
Safety and security always matter. During COVID, all positions that can work remotely have been, and appropriate steps have been taken to ensure the safety of employees in any position essential to be on site. Regardless of where you are working, technology to work effectively is provided on or in advance of your first day of employment.
Throughout the year, the advantages of being part of the Vantage team are evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.
Vantage Data Centers is an Equal Opportunity Employer
We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.
Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.
Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.
Vantage Data Centers is an Equal Opportunity Employer
Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.
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