Tier 1 Support Engineer - Malaysia

The AVOXI team is building products that make business communications faster, simpler and smarter. We are re-imagining how teams communicate and engage with their customers. We are obsessive about customer happiness. We work together as thinkers, builders, problem-solvers and doers to build products that we are all proud of.

We are looking for superstars to join us on this adventure we call working at AVOXI. Read on and see if this is a challenge that excites you.

Job Description:

The Tier 1 support engineer is a critical role within our organization.  The position is a customer-facing role where you will work with clients on overcoming cases within the AVOXI product line.  In this role, you will be learning the ability to onboard new customers through our proprietary application, learn how to use industry-standard tools, and get exposure to telephony troubleshooting with our carriers in VOIP telephony environments.  In addition, you will be a part of the amazing culture we are building at AVOXI.

The Ideal Candidate Has:

• Solution minded / Problem Solver
• Self-driven
• Lifelong learner
• High energy
• Uses data to make decisions

Required Skillset:

• Desire to learn
• Technical aptitude for finding solutions to problems

Optional / Preferred:

• Contact Center Experience
• Customer facing experience
• SaaS / Software as a Service troubleshooting
• B2B / Enterprise level mission-critical software experience 
• Telecommunications (SIP)
• IP communication analysis through Wireshark

Education, Experience, & Training Required: 

• 0-3 years
• College degree preferred

Perks

• Competitive Salary 
• Holiday meals and celebration lunches 
• Opportunities for development and growth in a fast-paced global company

About AVOXI:

AVOXI, leading communication as a service (CaaS) provider, offers virtual phone numbers in 120+ countries to meet the international calling needs and contact center requirements for its clients. Integrating with contact centers to leverage cost savings and optimize functionality, AVOXI delivers international toll-free numbers, local phone numbers worldwide, and SIP trunks to global clients.

AVOXI serves the travel, airline, and hospitality industries; online retail and consumer durable goods industries; the gaming industry; and more, by extending the life and enhancing the capabilities of contact center platforms. AVOXI’s virtual number management platform includes 20+ advanced features such as call forwarding, call recording, conference calling, and virtual attendant. Our commitment to exceptional customer service and superior call quality drives our ongoing expansion, development, and partnerships. Visit www.avoxi.com for more information and pricing.

NOTE:  This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization. The employee is able to perform the essential functions of the job with or without reasonable accommodation. Employment is contingent upon passing a background check. 

We wish you the best with your job application!