Application Launch Manager

About the Position

The Application Launch Manager will successfully lead projects implementing Kenco’s Workforce Management (WFM) or Labor Management System (LMS) program from a technical perspective across our network of sites. The position will address business needs with systems related to Kenco’s platform, serving the warehousing / logistics industry as we complete the initial implementation at our operational sites. This position should be comfortable with collaborative approach to project management and be willing to work toward consensus, agreement/alignment. This position allows working remotely if the candidate is based outside of Chattanooga, TN.

Functions

• Coordinating all project activities during the life of a project; including but not limited to, design, implementation planning and execution; scheduling kickoff meetings; requirements gathering; analysis; build, testing and launch; vendor liaise; customer liaise; development and maintenance of product documentation; development and maintenance of product training materials; troubleshooting; and Level 3 production support.
• For Labor Management Systems (LMS), writes the requirements documents for enhancements and integrations to the LMS
• Launch projects on time in accordance to the agreed upon timing for accessory development and ability to predict project delays to ensure an on-time launch.
• Leading client consulting engagements with project scoping, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
• Develop communication plan, including project status reporting, and effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
• Effectively, in concert with project team members, assemble and manage risk, including mitigation planning.
• Define project success criteria and disseminate them to involved parties throughout project life cycle.
• Conduct project postmortems and create a recommendations report in order to identify successful and unsuccessful project elements.
• Prepare necessary artifacts for project closure turnover to production support, and oversee successful turnover.
• Assist management to define best practices for project management.
• Submit and recommend post-launch budget changes where necessary.
• Hires, manages and motivates team members
• Cost control, invoicing and budget reconciliation
• Tracks the progress of all departments’ activities and is able to report status to management and related departments.
• Follow a data map and technical process to ensure that the system performs as expected, ability to design a test plan
• Perform other duties as assigned.

Qualifications

·        For LMS, Bachelor’s degree in Industrial Engineering, Supply Chain Management, Computer Science or a related field required.

·        For WMS, Bachelor’s Degree in IT

• For LMS, Minimum 4 years’ experience in project management, specifically in launching LMS (i.e. Blue Yonder, TZA ProTrack, etc.)
• For WMS, IT applications across various lines of business; specific experience with labor management systems (i.e. JDA Red Prairie, TZA ProTrack, etc.) required.
• Experience integrating LMS systems with WMS (Warehouse Management Systems) or WCS (Warehouse Control Systems)
• Ability to create a positive and professional business relationship with internal and external clients as well as third-party service/product providers.
• Knowledge of Distribution center/logistics concepts-- understand best practices, conversant in warehousing terminology, ability to read and visualize "to be" model based on experience, and able to look beyond current practices
• Must be creative and strategic in order to make decisions that provide the best possible solution and supports company goals.
• Must be able to utilize problem solving techniques to identify root cause of failures and solutions to meet customer requirements.
• Must be able to effectively manage multiple projects simultaneously without affecting deadline commitments.
• High degree of professional confidence and credibility with the presence and communication skills to represent IT-related concepts effectively with executive-level management.
• Strong business planning and analytical skills, including market intelligence, metrics, financial analysis and business model development.

Competencies

·        Professional Vision, Mission, and Strategy

·        Financial Acumen

·        Professional Relationship Management

·        Professional Achievement of Goals and Driving Results

Travel Requirements

• This position is expected to travel approximately 50% - 75%.

• A passport is not required, but recommended.

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