Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What You'll Do
The Onboarding Consultant is a high-energy strategy-focused customer advisor responsible for a portfolio of selected strategic and enterprise companies, driving return on our customers’ investment in the Docusign Agreement Cloud and unlocking further modernization across their system of agreement. The Onboarding Consultant will define, develop and execute effective customer adoption and success strategies. The Onboarding Consultant is able to discuss and advise on core functionality and features beyond the fundamentals, and the art of what is possible. Working with resources across the Customer Success organization and Docusign, the Onboarding Consultant helps customers realize business results by serving as the post-sale conduit for our customers.
Passion for customers, professional maturity, technical fluency, excellent communication and presentation skills as well as the ability to enable customers to adopt change while driving to key deliverables, is critical in this role.
This position is an individual contributor, and reports to the Sr. Manager of Onboarding
Responsibility
- Drive Successful Customer Engagements: (70%)
- Develop and execute an “Onboarding Roadmap” in collaboration with the customer and Account Management team to provide a path to a modernized system of agreement
- Provide high-level guidance and solutioning to out of the box product functionality
- Discover customer difficulties, needs and business objectives
- Liaise between customer and internal teams at Docusign
- Find opportunities for adoption growth across business units
- Product Knowledge and Expertise: (10%)
- Stay current on product features and functionality, platform changes (Docusign Agreement Cloud) and partner technologies by attending enablement sessions, product release meetings and other enablement activities to improve product knowledge
- Use knowledge around the Docusign Agreement Cloud to identify areas of opportunity to expand a customer’s portfolio of products
- Use online and internal resources to enable the customer on product functionality
- Cross-Functional Collaboration: (10%)
- Collaborate and communicate with cross-functional teams to ensure alignment on customer plans
- Administrative Responsibilities (10%)
- Manage a large portfolio of customers and stay up to date with relevant notes, time entry and project status reporting
Job Designation
Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What You Bring
Basic
- BA/BS degree or equivalent work experience
- 5+ years recent experience in a customer facing, advisory or consulting delivery role
- Fluent in English and French
Preferred
- Project management, business process reengineering and change management methodology knowledge and/or first-hand experience
- Demonstrated ability to identify new, creative ways to drive customer technology adoption and usage
- Prior experience leading adoption, mitigating churn and/or driving expansion opportunities across the entire customer lifecycle
- Ability to build effective strategy (both with our customers and internally) and couple it with execution
- Proven track record of handling a high number of customer engagements and projects simultaneously in a pooled resource model
- Self-motivated, highly collaborative, creative, goal and growth oriented, and team-centric
- Experience working within Salesforce or other relational databases
- Ability to develop understanding of software use and application
Life at Docusign
Working here
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.
Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com .
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.
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