Job Title
Donor Development CoordinatorLocation
USA - Texas - Dallas - SIL International Linguistics CenterPosition Type
Paid - RegularJob Description
The Development department helps fulfill the mission of SIL by building trusting relationships with giving partners and by providing a warm donor experience and strong customer service. This position is primarily administrative in function, but may also interact with external donors via phone calls and email correspondence. The position is the operational hub and mission control for gift officers and those responsible for managing the donor experience. While the position reports directly to the GRO Advancement Department, it will work collaboratively with team members across all departments of the Organization that are focused on serving donors.Development Team Mission Control
Implement follow-up process for welcoming new donors, managing the agreed-upon process and ensuring the most recent materials of the welcome kits are sent to new donors in a timely manner.
Manage donation anniversary procedure through CRM.
Initial point of distribution for new donors, making contact as necessary, researching and qualifying contacts and assigning to an MGO as appropriate.
Lead on a management team for giving platform, ensuring accurate functionality and reporting of platform, and engaging with leadership in relation to governance and higher level strategy.
Major Gift Officer (MGO) Coordination
Supports MGOs by managing an automated calendar for reminders, anticipating needed project updates / proposals, and working closely with the Development Project Manager to ensure timely receipt of field updates and delivery of updates in the format needed.
Support MGO trips by assisting with scheduling and travel bookings, and adding contact reports and action points to CRM based on updates from MGOs
Help build a church prospect list for Missions pastors, lead pastors, and others to try and meet to share SIL with.
Manage project proposals and updates editing and design process as needed. Assistance with MGO caseload management as needed, including research and managing of prospect lists, small event coordination and travel briefs. Receives proposed projects (tracking project registries) and manages processes for development of concept notes, timely decision making processes, and appropriate project proposals for each type of potential funder.
Donor Services:
Contributes to a welcoming donor experience, as part of SIL's customer service approach and processes.
Makes donor calls as needed for various purposes Works closely with the Finance team to advocate for donor needs and to ensure consistent and timely processes for donors, including direct engagement in donation processes that require presence in Dallas and ensuring accurate documentation and recording of transactions in the CRM system.
Assist the Receipts team with giving administration, including handling credit cards and maintaining records.
Serves as the initial point of contact, ensuring that questions and needs of donors are addressed, answering general development phone and email inquiries or directing specific questions to other SIL staff when appropriate.
Supervisory responsibilities over Donor Support Administrator, weaving together a team approach that ensures SIL's needs are met without exceeding the position's designated hours
Knowledge, Skills, and Abilities:
Maintain high ethical standards, discretion, and confidentiality in working with donor information
Excellent attention to detail
Passion for the best interests of donors and the transformative nature of biblical generosity
Projects a sense of empathy and understanding when dealing with others, and demonstrates a sense of sensitivity to the Holy Spirit and instinct for prayer, with both internal and external relationships.
Demonstrates commitment to see a matter through and ability to manage multiple activities and route tasks to others in order to keep everything humming.
Self-motivated with the ability to work independently as well as effectively as part of a team with other colleagues, instilling confidence and trust among fellow staff and our givers and prospective givers.
Proven verbal and written communication skills in a professional setting.
Education and Experience:
Requires a bachelor's degree in Business Administration, Communication, or related field; or relevant work experience.
Requires up to one to three years of experience in general administration, preferably in ministry.
Advanced user of Microsoft Office: Word, Excel, Outlook, PowerPoint.
Experience with customer database software (Salesforce, Sage, Raiser's Edge) is strongly preferred.
Demonstrated experience performing research independently and able to communicate findings verbally or in written format.
Qualifications:
Strong faith in Jesus Christ as Savior; God honoring lifestyle.
Passion for the Word of God and provision of the Word for every people group.
Championing SIL's vision, mission, and values.
Paid Position Information:
$15 - $20
Flexibility to work from home, with one day a week in the office
Weekly Hours
20
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