Technical Product Manager

Overview:

National Debt Relief is seeking an experienced, dynamic, and highly motivated Technical Product Manager to lead our Platform team. This role is pivotal in shaping the strategic direction and operational excellence of our infrastructure, core services, and integrations with internal services and vendor solutions. Collaborating closely with cross-functional teams, this role involves translating business needs and feedback into effective, scalable technical solutions that drive platform reliability and performance, and business outcomes.

The ideal candidate will be a proactive Technical Product Manager with an exemplary track record in platform management, and a passion for financial services. As a natural leader and excellent communicator, you will excel in our fast-paced, agile environment. We are looking for someone with substantial experience in technical product management, particularly in the domain of platform services or related fields. This remote position is crucial to the NDR team, enabling us to enhance the quality and scalability of our services, and will ensure our platform supports our clients.

Responsibilities:

• Develop and execute strategic product roadmaps and plans focused on elevating our platform.
• Lead the design and implementation of Salesforce, AWS, and MuleSoft services and processes, ensuring they align seamlessly with NDR’s goals.
• Collaborate with development and product teams on product releases, focusing on client-centric quality.
• Perform in-depth impact analysis on current and future functionalities, identifying areas for improvement and innovative opportunities.
• Maintain consistent and clear communication with stakeholders, colleagues, and leaders, ensuring alignment and transparency.
• Foster a culture of continuous improvement, client-centricity, and excellence within the team.

Qualifications:

Education/Experience:

• Bachelors’ degree in a technical discipline (Physics, Applied Mathematics, Statistics, Computer Science, Industrial Engineering or similar) required.
• 5 total years’ experience in Product Management, preferably in a highly agile environment, and/or documenting processes in a highly customized instance of Salesforce (or similar CRM) required.
• Experience with a business process modeling tools (Visio, Draw.io, JBPM, Lucid, etc.) and familiarity with agile methodology preferred.
• Experience in financial services industry highly preferred.

 

Required Skills/Abilities:

• Solid product management fundamentals including visions, roadmaps, designs, user testing, and analytics.
• Exceptional learning mindset and able to learn a new domain quickly by asking questions and internal curiosity.
• Strong communication skills and ability to collaborate effectively in a remote environment.
• Thrives in a team-oriented, fast-paced environment.
• Experience with Salesforce.
• Adept at querying, analyzing, and visualizing data using SQL and CRM Analytics.
• Demonstrated expertise in strategic planning, technical design, and solving complex problems at scale.
• Exceptionally organized with a meticulous eye for detail.
• Proven experience in managing large-scale projects within Salesforce.
• Strong communication skills, capable of engaging and aligning stakeholders at various levels.
• Experience in Agile project management methodologies and tools like Jira/Confluence.
• Strong analytical skills.
• Ability to work in a fast-paced environment with strong organizational and multi-tasking skills.
• Ability to juggle multiple projects simultaneously.
• Polite, confident, tactful, patient, and diplomatic while dealing with complex problems.

 

About National Debt Relief:

National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives.

 

Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

 

National Debt Relief is a certified Great Place to Work®!

Forbes names National Debt Relief Best Debt Settlement Company of 2024!

Fortune names National Debt Relief Among Best Workplaces in New York!

3X Award Winner for Best Customer Service, Best Experience with Staff, and Best for Transparency by Consumer Affairs!

Compensation Information: Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. The salary for this position is $125.5-$152K annual. Benefits:

National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.

 

Our extensive benefits package includes:

• Generous Medical, Dental, and Vision Benefits
• 401(k) with Company Match
• Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
• 12 weeks Paid Parental Leave
• Pre-tax Transit Benefits
• No-Cost Life Insurance Benefits
• Voluntary Benefits Options
• ASPCA Pet Health Insurance Discount

 

National Debt Relief is a certified Great Place to Work®!

 

National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.

 

For information about our Employee Privacy Policy, please see here
For information about our Applicant Terms, please see here

 

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