Our Federal client is looking for several Customer Support
Specialists for a short term contract role in Atlanta, GA. This is a 100%
work from home position with the professionals working 40 hours a week. The
Shift is Monday to Friday from 11:30 am to 8 pm est. The position pays $17.20 / hour.
Note -
There will be a basic 101 computer assessment test and a zoom or teams call
with the individuals to check the video quality.
The professionals will receive inbound calls from the
public and assist customers with various health related inquiries. The
Customer Support Specialists will utilize various databases and written
materials to look up and provide information to telephone inquiries. The
right candidates will need to meet the following qualifications:
· High School diploma or GED required
· Minimum six (6) months customer
service/administrative /call center experience required
· Must be able to speak English clearly
and professionally
· Bi-lingual candidates will receive
priority consideration
· Proven verbal and written communication
skills a must
· Experience working with a PC and a
Windows environment required
· Ability to effectively work within
established contractual turnaround times required
· Must have demonstrated excellent
interpersonal and leadership skills and the ability to organize simultaneous
tasks
· Proven ability to work as a member of a
team is required
Work from Home Requirements:
· This is a Work at Home
assignment. Equipment WILL NOT be provided to
support this role.
All employees that Work at Home (WAH) must have the equipment and meet the
following minimum requirements below:
· Must have a desktop or laptop with the
following:
o Windows 10
o Intel Core i5 processor or higher
o 8GM Memory
o 256 GB Hard Drive
o Minimum of 1 USB Gen 2 or newer
o Headset connection hard wired (not
wireless)
o Hard Wired internet connection (CAN NOT
use Wi-Fi)
o 1 RJ-45 for wired network connection
· Must have a dedicated office space that
will allow employee to have all working shifts void of interruption from family
members, pets, personal phone calls, etc. The environment should mimic the
in-office environment and experience for the customer.
· Must have reliable high-speed internet
connection (validated by a copy of a current internet bill with internet
specifications).
· Must have 2 monitors
· Minimum speed requirement of 25/25 mbps.
Must pass speed test.
**By submitting your resume, you agree to
be contacted via the info given through email, phone call, or text message*
SupportYourApp
Partner HorsePower
Concentrix
