Program Manager, Custom Programs- Temporary

Who we are: 

CIEE is a non-profit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and culturally diverse world.

Why work with us:  

• You will change the world. CIEE builds bridges between different people, different countries, and different cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change!
• You will be part of a fast-paced, international, diverse, and collaborative team of professionals. CIEE operates the largest nonprofit network of study-abroad locations, with facilities and staff in 29 countries.  Additionally, we help international participants from over 140 countries come to the USA each year.  Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our 75-year-old mission to make the world a more peaceful place.

Who you are: 

The Program Manager will join a passionate, innovative, and growing Custom Programs team to develop and manage customized study abroad programs with CIEE partners, comprising a diverse set of U.S. and international colleges and universities. As the primary point of contact for CIEE partners within a region of the U.S., this role is responsible for all aspects of the consultative and program planning process for a variety of program models, including faculty led, internship, modified, and custom semester programs. This role is temporary as parental leave coverage.

What you’ll do: 

• Manage an active pipeline of custom program opportunities to meet annual sales goals.
• Collaborate with the Institutional Relations team to generate new program leads and secure new institutional partnerships.
• Build relationships with partners by understanding their needs and objectives and delivering strong customer service.
• Collaborate with international teams to draft program budgets, create program proposals, and write contracts.
• Manage the pre-departure planning and preparation process with partners and CIEE staff.
• Engage in CIEE and industry conferences and events to sell and promote CIEE’s Custom Programs.
• Assist with special projects and other tasks as necessary to ensure smooth operation of Custom Programs.

What you’ll bring:

• Bachelor's degree (or international equivalent).
• Minimum 3+ years of solution sales, account management, or partnership development experience.
• Experience working with faculty or within higher education preferred.
• Self-motivated, collaborative, responsible, and passionate about exceeding partner expectations.
• Ability to prioritize, multi-task, and perform effectively in ambiguous environments.
• Strong communication, presentation, and relationship management skills.
• Ability to remain calm in a fast-paced work environment with tight deadlines.
• Exceptional attention to detail, organizational, and time management skills.
• Ability to learn new processes quickly and take initiative.
• Experience with Excel preferred.
• Experience with Salesforce preferred.
• Study abroad experience preferred.

CIEE believes that diversity matters and that professionals with diverse backgrounds provide diverse approaches and ideas to solving problems and finding ways to advance our mission to bring the world together. Candidates from underrepresented groups with diverse backgrounds and experiences are strongly encouraged to apply. 

Due to federal regulations, a reference and background check will be conducted as a condition of employment.