Sales Operations Consultant

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

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This role supports the Americas Sales Operations Leader and will lead the daily operational cadence of the sales organization.  This individual will be part analyst, process developer, and coach.   She is first, and foremost, an enabler to the sales leaders, constantly working to simplify and/or eliminate the administrative barriers to selling.  Of primary concern is the pipeline and forecast management process.  He will also provide analytical expertise to target growth opportunities, problem solve issues, or predict results of investment options.  Finally, she will coach other members of the growing team.

This position requires extensive sales knowledge to understand the day-to-day experience and anticipate the needs of quota-carrying stakeholders.  This person must develop rapport and credibility with the sales leaders and sellers, so people skills (empathy, forthrightness, and presence) are critical.   Knowledge of the field that Ciena operates in is beneficial.

Responsibilities include:

• Drive Sales productivity by optimizing processes to meet Sales where they are and support them in the future.
• Act as subject matter expert for Americas sales data and forecasting process. 
• Lead efforts to ensure SalesForce is properly utilized and appropriate deal hygiene is maintained.
• Design and execute reporting to account leaders on Sales pipeline status, KPIs
• Provide operational expertise to analyze and execute territory management and quota distribution efforts
• Conduct critical analyses in support of the business
• Lead problem solving efforts on operational issues within the business.
• Coach other team members on best practices and communication strategies

• Partner with critical groups like finance, product, and global sales operations to deliver functional initiatives.

Preferred Skills:

Excellent communication, interpersonal and collaboration skills

Personal commitment to customer service and building relationships

Is a team player with a collaborative approach to problem solving

Required Experience:

Bilingual: Spanish (native), English (Conversational)

Bachelors Degree in Business Management or related/equivalent

5+ years in a sales or sales support function

Significant experience with SalesForce.com is a must.  Ideally this person will have multiple years of hands-on opportunity management and dashboard/report usage and creation.

Significant experience coordinating with Finance and/or Marketing operations organizations is desired.

2 years in high value/low volume tech is highly desired

Strong Excel/Data Base experience

• Búsqueda laboral equitativa: El empleador solo podrá solicitarle la información estrictamente necesaria para el desempeño en el trabajo que se ofrece (Ley 6471 de la Ciudad de Buenos Aires)
• Equitable job search: The employer may only request information strictly necessary for the performance of the job offered (Act 6471 of the City of Buenos Aires).

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