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Appeals Sr. Administrator, Amazon

work from home - fully flexible

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

India

Offer summary

Qualifications:

Bachelor's degree or equivalent, 1+ year in Microsoft Office products, 3+ years in customer service or HR.

Key responsabilities:

Deep dive to identify documentation
Assess accuracy and recommend improvements
Identify process defects for remediation

Amazon Large https://www.aboutamazon.com/

10001 Employees

HQ: Prague

See more Amazon offers

Job description

Description

At Amazon we believe that every day is still Day One. We are striving to be Earth’s Best Employer and to get there, we need exceptionally talented, bright, and driven people. Join the Amazonian eXperience and Technology Departures Team as an Appeal Sr. Administrator and help make a difference for all Amazonians. Our organization delivers best-in-class service to Amazon employees and alumni throughout their Appeals journey. As a member of the HR organization, you will handle confidential and sensitive information, as well as demonstrate strong integrity and ethical behaviors. You will use your strong analytical and critical-thinking skills to bring about continuous improvement on a daily basis; put your exceptional customer service, communication, organizational skills, superior attention to detail and ability to prioritize to work in a fast-paced, rapidly changing HR environment.

Key job responsibilities

Utilize your deep diving skills and Amazon policy expertise to identify required documentation for appeal cases.
Assess documentation for accuracy and past precedent.
Identify any process defects and recommended remediation.

We are open to hiring candidates to work out of one of the following locations:

Virtual Location - IND

Basic Qualifications

1+ years of Microsoft Office products and applications experience
Bachelor's degree or equivalent
3+ years of contact center, customer service, human resources or equivalent experience
Demonstrated proficiency handling customer contacts, queries and resolutions.

Preferred Qualifications

2+ years of human resources functions experience
Knowledge of HRIS or Applicant Tracking Systems are preferred
Experience with Payroll Systems, HRIS
4+ years of contact center, customer service, human resources or equivalent experience
Experience using Knowledge database and researching skills.
Proven ability to manage customer contacts in a fast-paced environment.
Proven ability to adjust to constantly changing workloads.
Proven ability to follow existing process with high attention to detail.
Additional languages a plus.

Company - Amazon Dev Center India - Hyderabad - A85

Job ID: A2577107