Technical Account Manager

• Serve as the primary technical point of contact and own the technical relationship for a portfolio of key customers, building strong relationships with customers and ensuring a deep understanding of their business needs and technical requirements.
• Design and architect highly technical solution deployment while translating customer’s business requirements and initiatives into Traceable capabilities and use cases.
• Provide hands-on technical guidance and support to customers throughout the customer lifecycle, from onboarding and implementation to troubleshooting and issue resolution.
• Enable and train customers to become champions of Traceable.
• Recommend API security best practices, microservices architecture, platforms and application infrastructure required to successfully implement a complete API security solution based on Traceable.
• Monitor and analyze customer usage data to identify trends and opportunities for improvement, delivering proactive recommendations and best practices to optimize product performance and value.
• Bring constructive feedback from customers to product management to improve the Traceable solution, and collaborate with cross-functional teams, including sales, product, and engineering, to drive the successful adoption, integration, and ongoing optimization of our solution.
• Conduct regular business reviews and check-ins with customers to ensure their ongoing success and satisfaction, addressing any concerns or issues in a timely and effective manner.
• Develop and maintain a deep understanding of Traceable AI's products, technology, and industry trends to effectively support and educate customers.
• Contribute to the development and refinement of customer success processes, tools, and resources to continuously improve the efficiency and effectiveness of our customer success delivery methodologies and collateral.

Qualifications: 

• 5+ years of experience in a software engineering, architecture, consulting, technical account management, customer success, or technical support role, preferably within the software or technology industry.
• Prior experience in security engineering, API security and management, SIEM, Software Development, DevOps, DevSecOps, or web application firewalls is preferred.
• Strong understanding of application security, performance optimization, and cloud technologies (AWS, GCP, PCF, k8s, etc).
• Familiar with container technologies (Kubernetes, Docker) and the security considerations associated with them. 
• Experience in and understanding of cloud deployments & micro-services architectures - especially as it relates to security and compliance requirements.
• Ability to quickly learn, understand, and work with new emerging technologies, methodologies, and solutions in the cloud/IT technology/security space.
• Exceptional interpersonal, communication, and relationship-building skills, with a proven ability to manage complex customer relationships and communicate business and technical value to all levels of management.
• Excellent problem-solving and analytical skills, with the ability to quickly diagnose and resolve technical issues.
• Detail-oriented and highly organized, with the ability to manage multiple priorities and deadlines simultaneously.
• Comfortable working in a fast-paced, dynamic environment, with a strong commitment to continuous learning and growth.
• Bachelor's degree in a related field, such as Computer Science, Information Technology, or Engineering is preferred.

Traceable Perks & Benefits

• Competitive compensation 
• Early stage equity so when Traceable succeeds, you do too
• Flexible paid time off 
• Paid parental leave
• Best-in-class health benefits including a One Medical membership 
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Remote home office setup
• Monthly internet reimbursement
• 401(K)

We value diversity and treatment of employees and applicants is based on merit, talent and qualification. We encourage people from underrepresented groups to apply.  We believe the key to success is bringing together unique perspectives and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. For qualified applicants with criminal histories, consideration will be consistent with the requirements of the San Francisco Fair Chance Ordinance. All your information will be kept confidential according to EEO guidelines. 

Direct applicants only. Recruiting agencies: Please do not email or call our team. We are not accepting agency candidates.

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