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Mid-level technical VA / junior TPM

unlimited holidays - extra holidays - extra parental leave - long remote period allowed
Remote: 
Full Remote
Experience: 
Entry-level / graduate
Work from: 
Vatican City, Guyana

Offer summary

Qualifications:

Degree/Diploma in Computer Science or related field, Minimum 2 years experience in technical support or network engineering.

Key responsabilities:

  • Escalate and follow up on technical issues
  • Ensure compliance with standards and procedures, provide help desk support, design network infrastructure, monitor system performance, offer infrastructure solutions, and provide troubleshooting support
Physician on FIRE logo
Physician on FIRE Startup https://www.physicianonfire.com/
2 - 10 Employees
About Physician on FIRE
Physician on FIRE is a personal finance website created to inform and inspire both physicians and our patients with insightful writing from a physician who has attained financial independence and the ability to retire early. The site has a triple aim to leave visitors enlightened, educated, and entertained.
See more Physician on FIRE offers

Job description

Physician on FIRE is a personal finance website created to inform and inspire both physicians and our patients with insightful writing from a physician who has attained financial independence and the ability to retire early. The site has a triple aim to leave visitors enlightened, educated, and entertained.

The Role

You Will Be Responsible For

  • Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
  • Ensuring all standards and procedures are followed and maintained.
  • Answering queries and resolving issue relating to usage of standard applications and IT services.
  • Providing monthly help desk reports.
  • Designing, maintaining and supporting the network infrastructure.
  • Monitoring system performance and ensuring reliability and availability.
  • Recommending infrastructure solutions to meet business requirement in compliance with IT policy & procedure.
  • Providing Level 2 support and troubleshooting as and when required.

Ideal Profile

  • You possess a Degree/Diploma in Computer Science, Engineering or related field.
  • You have at least 2 years experience, ideally within a Helpdesk / Technical Support or Network Engineer / Systems Engineer role.
  • You have excellent communication and interpersonal skills.
  • You are highly goal driven and work well in fast paced environments
  • You possess strong analytical skills and are comfortable dealing with numerical data
  • You pay strong attention to detail and deliver work that is of a high standard

What's on Offer?

  • Fantastic work culture
  • Leadership Role
  • Opportunity to make a positive impact

Required profile

Experience

Level of experience: Entry-level / graduate
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Technical SupportNetwork InfrastructureInfrastructure ManagementSystem MonitoringHelp Desk Support

Other Skills

  • Detail Oriented
  • Communication
  • Goal-Oriented
  • Social Skills
Are you interested?

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