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Client Success Manager II

unlimited holidays - extra parental leave - fully flexible

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Singapore

Offer summary

Qualifications:

3-5 years of cybersecurity experience, Excellent teaming and communication skills, Strong attention to detail.

Key responsabilities:

Manage client relationships and journeys
Coordinate with operations to ensure service quality
Drive service improvements and renewals
Identify cross-sell and up-sell opportunities
Advise on cybersecurity best practices

bluevoyant Cybersecurity Large https://www.bluevoyant.com/

501 - 1000 Employees

HQ: New York

See more bluevoyant offers

Job description

Client Success Manager II
Location: Hybrid - this position requires at least 3 days in the Singapore Office

BlueVoyant is looking for a Client Success Manager to support our clients’ Supply Chain Defense experience. You will be part of a fast-paced team with a mission to drive client engagement and advocate for the overall client experience with key stakeholders from BlueVoyant.

Key Responsibilities

Own a portfolio of client relationships and the individual client journeys from onboarding into steady state
Serve as the operational interface among various BlueVoyant operations teams to:
- Ensure consistent quality of service delivery
- Steward client issues from identification through resolution
- Facilitate feedback to advocate for capability improvements on behalf of our clients in partnership with our Product Management team
- Deliver evidence of ongoing performance improvements in partnership with our SCD delivery partners
- Create and execute service improvement plans as appropriate
Manage the client experience to achieve a likelihood to recommend rating with our clients
Drive successful service renewals through high client satisfaction
Engage clients to participate in case studies and other marketing events
Identify and position cross-sell and up-sell opportunities in partnership with Sales
Serve as a strategic advisor with guidance on cybersecurity best practices and industry trends
Utilize monthly and quarterly business review cadence to ensure intentional and consistent communication
Contribute to Client Success team continuous improvement efforts

Required Competencies

3-5 years of cyber security experience, preferably with a background in vendor-risk management, GRC, or third-party risk
Experience working with investment firms and/or private equity firms
Excellent teaming skills
Exceptional written and verbal communication skills
Excellent problem solving and conflict management abilities
Strong attention to detail
Able to prioritize a highly varied tasks in order to meet commitments
Knowledge of and experience with intrusion detection/prevention systems and SIEM software
Advanced knowledge of cyber security business products, industry trends, and best practices
Ability to understand client business drivers and risk tolerance and apply industry trends
Understanding of BlueVoyant differentiators and ability to communicate our value
Ability to thrive in a complex and rapidly changing environment
Willingness to be available and responsive to clients’ needs as required

About BlueVoyant

At BlueVoyant, we recognize that effective cyber security requires active prevention and defense across both your organization and supply chain. Our proprietary data, analytics, and technology, coupled with deep expertise, works as a force multiplier to secure your full ecosystem. Accuracy! Actionability! Timeliness! Scalability!

Led by CEO, Jim Rosenthal, BlueVoyant’s highly skilled team includes former government cyber officials with extensive frontline experience in responding to advanced cyber threats on behalf of the National Security Agency, Federal Bureau of Investigation, Unit 8200, and GCHQ, together with private sector experts. BlueVoyant services utilize large real-time datasets with industry leading analytics and technologies.

Founded in 2017 by Fortune 500 executives, including Executive Chairman, Tom Glocer, and former Government cyber officials, BlueVoyant is headquartered in New York City and has offices in Maryland, Tel Aviv, San Francisco, London, Budapest, and Latin America.

All employees must be authorized to work in Singapore. BlueVoyant provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, BlueVoyant complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

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