Offer summary
Qualifications:
Bachelor's degree in Information Technology, Proven experience in customer success, preferably in B2B environment, Proficiency in using market CRMs for effective customer relationship management.Key responsabilities:
- Develop and implement effective churn reversal strategies to maximize customer satisfaction and retention
- Utilize cutting-edge CRMs to manage customer relationships
- Build and maintain strong relationships with B2B clients, understanding their needs and offering personalized solutions
- Analyze key metrics including NPS, Churn, LTV, Health Score, ROI, and CAC to guide decisions and actions
- Collaborate closely with internal teams to ensure exceptional customer experience at all touchpoints
