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Application Support Analyst_GEX (Remote)

Remote: 
Full Remote
Contract: 
Freelance
Experience: 
Junior (1-2 years)
Work from: 
India

Offer summary

Qualifications:

3-5 years of experience in IT field, Customer support/technical support experience.

Key responsabilities:

  • Provide technical support for enterprise software
  • Troubleshoot and solve system integration issues
Getinz logo
Getinz Scaleup https://www.getinz.com/
51 - 200 Employees
About Getinz
Welcome to Getinz – your trusted partner for executive search and recruitment solutions. We help businesses across a range of industries find the right talent for their needs, from entry-level positions to C-suite executives. Our personalized approach and industry expertise make us the ideal partner for organizations of all sizes, from startups to Fortune 500 companies. Our team of experienced recruiters uses a strategic approach to recruitment that includes targeted outreach, thorough candidate evaluation, and effective communication throughout the hiring process. We specialize in executive search and recruitment for product development, engineering, sales, and marketing roles. At Getinz, we believe that finding the right fit goes beyond just matching qualifications to job requirements. That's why we take the time to get to know our clients' businesses, culture, and goals, so that we can find candidates who not only have the right skills, but who also share our clients' vision and values. Our commitment to quality and client satisfaction has earned us a reputation as a trusted partner for recruitment solutions. We have a proven track record of success, with satisfied clients across industries and geographies. Contact us today to learn how we can help you find the talent you need to take your business to the next level.
See more Getinz offers

Job description

We are hiring an Application Support analyst for a product based company.

Role: Application Support analyst

Experience: 3 to 5 years

Work Mode: Remote mode

Timings: 4;30 Am to 12:30 Am

Skills: SQL, Miscosoft server, IIS, Network Admin

Skills and Competencies:

  • Exceptional Customer Service Focus
  • 3-5 years’ experience in IT related field
  • Minimum 3 years customer support/technical support experience with enterprise software
  • Relevant technical work experience, deploying web applications in IIS including server and network administration.
  • Experience with system integration, good understanding of product architecture, infrastructure components, databases, cloud systems, and virtualization
  • Strong analytical problem solving and decision making skills
  • Experience working with multiple stakeholders in a problem-solving environment
  • Exceptional communication skills, both oral and written with client interaction experience at executive levels
  • Ability to handle difficult or sensitive situations with diplomacy and tact
  • Excellent time management and organizational skills
  • Creative, self-motivated, with good interpersonal skills
  • Ability to work independently and as part of a team
  • Attention to detail |


Technical Skills:

  • Experience with SQL/Oracle Database querying and with MS Excel
  • Setup and administration skills for MS Windows servers, MS SQL Server installation and configuration


Qualifications/Requirements:

  • English is a must (both verbal and written)
  • Passion for helping customers with strong customer service skills
  • Technical or Business Diploma in related field
  • Experience working with Microsoft Server, MSSQL, IIS, Certificates, Email delivery troubleshooting.


Nice to Have:

  • Technical certifications: Microsoft
  • Experience with HTML CSS, XML
  • Experience working with APIs
  • Knowledge/Experience working with cloud offerings such as Microsoft Azure or AWS Availability:
  • Must be willing to work outside of “normal” business hours (i.e. evenings, nights, weekends) to provide support coverage for our international customers
  • Australian shift (4:30 AM to 12:30 PM IST)

Required profile

Experience

Level of experience: Junior (1-2 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.
Are you interested?

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