L1 Service Desk with spanish – REMOTE

Responsibilities

Key accountabilities and decision ownership [max 5]:

 Takes internal customer calls,

 Logs, troubleshoots and dispatches IT issues to the next level, with the aim of ensuring quick and effective resolution.

 Collects data for internal reporting.

 Ensures service level agreements’ fulfilment;

 Schedule – availability to work in extended shifts, the schedule can be changed based on the business requirements

Requirements

Core competencies, knowledge and experience [max 5]:

 Team working skills

 Understanding of solutions and correct management of problem solution

 Capacity of taking care of the technical documentation and following the production, experimentation and deployment phase.

 Socially skilled

 Self-awareness.

 Team worker with collaboration

 Understanding of client's issues

 Flexibility

 Analysis and problem solving

Language Requirements

 Spanish (C1 or above)

 English (B2 or above)

Must Have Technical / Professional Qualifications

Is familiar with and can explain the below concepts. Prior work experience is desirable.

 Knowledge of Active Directory

 Operating Systems Knowledge

 Office Automation Software knowledge

 Servers, files, folders knowledge

 Knowledge of Antivirus and

Antimalware Tools

 Wireless Devices (Blackberry,

Windows Mobile, Symbian, Android)

Has used an IT Service Management tool (BMC Remedy or similar)