Offer summary
Qualifications:
5+ years experience in cloud platforms, Experience managing post-sale Cloud environments.Key responsabilities:
- Lead post-sale success for Cloud business line
- Develop strategies to drive customer retention and growth
About CyberArk:
CyberArk (NASDAQ: CYBR) is the global leader in identity security. Centered on intelligent privilege controls, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud environments and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit https://www.cyberark.com, read the CyberArk blogs or follow on LinkedIn, X, Facebook or YouTube.
CyberArk is looking for an experienced cloud best practices expert who is strategically minded, has excellent analytical thought process, and grounded in practical experience with Cloud and Development technologies. As Global Success Lead you will be the focal point for post-sales success of the Cloud business line. Your ultimate responsibilities will be ensuring all post-sale teams understand and support the priorities of your business line and driving customer satisfaction, product adoption and growth in your respective product lines measured by key metrics such as customer satisfaction, customer health, and gross and net retention.
The Global Success Lead is a global, strategic, and highly visible role that requires deep understanding of the customer base and experience with the relevant technologies end users utilize every day. In addition, this person actively manages the post-sale priorities and initiatives while building relationships across the organization and utilizing their skills to influence and drive results.
What you will do:
Go-To-Market (GTM) Leadership
Connecting the Field and Product
Developing Customer Retention & Growth Strategy
Customer Success Leadership:
A successful Global Success Lead for Cloud has strong knowledge of cloud service providers, relevant certifications and is well versed in infrastructure as code tools such as Terraform. They have familiarity with cloud monitoring and logging services, orchestration technologies, and the day-to-day of Cloud Infrastructure Engineers, Cloud Security Architects, and other relevant roles.
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What you need to succeed:
CyberArk is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
The salary range for this position is $110,000 – $150,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.
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