Online Customer Service Trainee

About Veracity

At Veracity Insurance Solutions we are an MGA (Managing General Agent), as an MGA we sell policies directly to consumers. We are a company that from the top down delivers a world-class customer experience while living the work-hard-play-hard model that promotes a strong work-life balance. With our company, you will benefit from a great company culture, as we pride ourselves on supporting and developing each individual on our team.

We’re growing fast, and we want you to be a part of it. We are currently looking for a self-motivated, flexible, team player to join our VUE (Veracity Underwriting Experience) Team as a work-from-home CSR (Customer Service Representative.)

As a CSR your primary role will be to provide world-class customer experience to each of our customers through inbound phone calls. This is not a call center job! We are an insurance agency that handles inbound customer inquiries about our policies and helps customers troubleshoot.

What’s In It for You?

• We pay for your time and materials to obtain and maintain your Property and Casualty License
• Paid holidays
• 160 hours of PTO (sick or vacation) plus 2 floating holidays per year
• 401(k) with a company match plan
• Health/dental/vision plans
• Free mental health resources
• and more.

Essential Functions

• Obtain and maintain your Property and Casualty License
• Work independently, take initiative, and work with little supervision
• Maintain regular and timely attendance
• Ability to make decisions, problem solve, and hold to an ethical standard
• Ability to manage individual stress/composure
• Other duties as assigned

Requirements

• High School Diploma
• Designated Space and Internet Capability to Work from Home
• Able to Pass a Background Check
• Extensive Microsoft Office or G-Suite Experience
• 2 Years of customer Service Experience

Why Veracity?
Here at Veracity, you’ll be part of a team of trailblazers and visionaries. We’re not just revolutionizing the way people “do” insurance; we are creating a whole new paradigm. Here, you will experience a vibrant and inclusive workplace where your ideas matter! With us, you have a chance to:

• Engage in groundbreaking projects that are reshaping the insurance landscape.
• Collaborate with a group of dedicated, like-minded professionals.
• Experience a culture that prioritizes growth and development.

• Health, dental, and vision plans.
• Amazing work-life balance with 4 weeks of Paid Time Off.
• 9 Paid Company Holidays with 2 floating holidays.
• 401K Programs with employer match.
• Personal assistant programs for support in a healthy personal and work life.