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Client Engagement Leader, Managed Servces (NA)

Remote:

Full Remote

Contract:

Full time

Experience:

Expert & Leadership (>10 years)

Work from:

Minnesota (USA), United States

Offer summary

Qualifications:

12+ years retail Cloud Managed Services experience, Strong relationships with C-suite executives at retail organizations, Deep understanding of cloud computing & managed services in retail, Expertise in innovative solutions and emerging retail technologies, Excellent communication, presentation, problem-solving skills.

Key responsabilities:

Lead client engagements & reinforce industry expert reputation
Deliver technology-driven projects & identify upsell opportunities
Support Client Account Leaders & drive revenue
Execute all client contract aspects & manage Statements of Work
Stay informed on industry trends & provide thought leadership

Logic Information Systems https://www.logicinfo.com/

1001 - 5000 Employees

See more Logic Information Systems offers

Job description

Your missions

This is a remote position.

Client Engagement Leader, Cloud & Managed Services

Remote (US or Canada)

Are you ready to revolutionize the retail industry? Logic, the world's leading consultancy focused exclusively on retail, is seeking an exceptional Client Engagement Leader with a specialization in Cloud and Managed Services

As a Client Engagement Leader at Logic, you’ll be the driving force behind reinforcing our reputation as an industry expert. You should have extensive knowledge of the retail industry and a successful track record of managing trust-based relationships. You’ll excel in delivering large technology-driven projects, identifying upsell and cross-sell opportunities, and communicating effectively with clients, partners, and internal teams.

In addition, you will play a crucial role in shaping the future of the industry as you support Client Account Leaders, manage the solutioning process, and drive revenue. Your exceptional leadership and problem-solving skills are invaluable in helping clients achieve their objectives. Client Engagement Leaders are considered the Innovators and Thought Leaders at the core of our business.

At Logic, our team partners with renowned retailers worldwide. We empower clients with knowledge and resources to deliver exceptional shopper experiences and maximize value, experience, efficiency, and profitability. When you join us, you'll receive world-class training, mentorship, and become part of our inclusive community that values relationships and continuous learning.

What you'll do

Client Delivery Leadership: Successfully executing all aspects of client contracts and managing "Statements of Work."

Client Account Leadership: Developing and delivering business through trust and value-led relationships with key client stakeholders, positioning Logic as a long-term trusted advisor and partner.

Industry Thought Leadership: Reinforcing Logic's reputation as an industry thought leader by staying up to date with the latest trends and understanding the retail industry's context within global, economic, technology, and social trends.

Team Leadership: Building and nurturing high-performing teams while actively contributing to Logic's reputation as a world-class company with exceptional talent.

What you'll bring

12+ years of retail Cloud & Managed Services experience across corporate, consulting services, and solution delivery roles. Experience should span strategy, operations, and technology.
Proven track record of building and maintaining strong relationships with C-suite and senior-level executives at retail organizations
Deep understanding of cloud computing, managed services, and their application in the retail industry
Expertise in designing and delivering innovative solutions that leverage cloud, managed services, and emerging retail technologies (e.g., AI/ML, IoT, prescriptive analytics)
Excellent communication, presentation, and problem-solving skills, with the ability to translate complex technical concepts into business value
Strong business acumen and strategic thinking, with the ability to align technology solutions with client objectives
Passion for the retail industry and a desire to help clients navigate their digital transformation journeys

Location

CELs can be based anywhere in the US and Canada and must be able to work in such a way as to be able to serve clients in the major national time zones
Occasional travel may be required for corporate or client events

Why Logic?

We embrace collaboration and growth, and are passionate about our people – this means career coaching and mentorship that focuses on your strengths, progress, and career possibilities
We are invested in each other and provide fantastic opportunities to develop your skills across a variety of clients
We are interested in you and what matters to you, including opportunities to make an impact, from volunteering to owning internal initiatives
We work with leading retailers on their most important initiatives
We provide cutting-edge capabilities and are constantly evolving with the market to remain at the leading edge of industry development

At Logic, we are an equal-opportunity employer. Our commitment to providing equal employment opportunities extends to all employees and applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other protected characteristic under federal, state, or local laws. We embrace diversity as a source of strength and creativity, fostering an inclusive and respectful work environment where each employee is valued, heard, and empowered to contribute their unique perspectives. Our dedication to inclusivity influences every aspect of employment, from hiring and promotion to employee development and company culture. We celebrate individual differences, and our judgment is based solely on qualifications, performance, and contributions to the team. Collaboration, innovation, and mutual respect are actively promoted as we create a workplace that thrives on diversity in all its forms.