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Customer Success Manager (Paris)

72% Flex

EXTRA HOLIDAYS

Remote:

Hybrid

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

Paris (FR)

Offer summary

Qualifications:

Minimum 6 years experience in account management, sales or professional services at a software/SaaS company, Proven track record of building strong C-level executive relationships and delivering targeted presentations.

Key responsabilities:

Understand customer needs, deliver solutions maximizing value, build relationships, drive adoption and growth
Establish and meet measurable goals for customer accounts, expand product usage, lead community development

Pigment https://gopigment.com/

201 - 500 Employees

HQ: Paris

See more Pigment offers

Job description

Your missions

Our Story So Far:

Since our founding in 2019, Pigment has become one of the fastest-growing SaaS companies in the world today. Our product, a highly efficient Enterprise Performance Management (EPM) platform is helping companies achieve their financial goals by quickly responding to dynamic factors in their respective markets including Tech, Retail, CPG & Financial Services.

In less than 5 years, Pigment has grown to over 400 employees across offices in New York, Toronto, London & Paris and attracted a total of $393M in investment from some of the top Venture Capital firms globally.

We serve companies including Unilever, Deliveroo, Gong and Brex to name a few!

What you'll do

Work closely with customers to understand their business needs and challenges, proactively delivering solutions that maximize value and align with their strategic goals

Build deep, trusted relationships with key stakeholders and senior leadership on customers side to ensure the continuous success of our customers and contribute to the growth and sustainability of our partnership

Manage and maintain customers relationships, ensuring that all customers attain a high level of adoption and business value from using Pigment

Develop a trusted advisor relationship with customer executive sponsors to create passion and satisfaction for Pigment

Establish measurable goals and KPIs for your customer accounts and drive a plan to completion

Navigate through multiple departments within an organisation to expand use cases and business value of Pigment

Deliver awe-inspiring presentations and trainings, provide insightful practices and structure creative solution

Lead the development of the Pigment community though thought leadership, events, and developing practices

Develop deep product expertise and creativity to work closely with our product team on the product vision and roadmap

Who you are

Minimim of 6 years of experience in account management, sales or professional services at a software/SaaS company

Proven track record of building strong C-level executive relationships, a deep sense of empathy and dedication

Experience in preparing and delivering presentations targeted to a senior audience

Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience

Experience deploying SaaS platforms across enterprise organizations and driving long-term engagement

Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment

Ability to adapt to a rapidly changing product and respond strategically to customer needs

Experience meeting multiple objectives in an entrepreneurial environment with little supervision

Fluent English and French or additional European languages is an advantage

BA/BS degree required, MBA or other relevant advanced degree preferred

What we offer

Competitive package

Equities

Healthcare: Alan Blue for you and your family

Brand new offices in the heart of Paris (Sentier)

Remote-friendly policy

How we work

Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet

Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community

Go for it: We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission

Be real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment

Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace. All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our HR Data Protection Notice.