This is a fully remote position based in the continental United States
Are you an experienced account management professional with a history of growing mutually profitable business with partners and end customers in Group/Employee Benefits?
MASA’s growth compels us to bring on a new Account Manager, Group Benefits. In this pivotal customer-facing role, you'll form close working relationships with a group of named national and regional accounts and serve as their primary point of contact for matters big and small.
About Us
MASA has been a leader in emergency medical transportation insurance since 1974. We're not just a company – we're a close-knit team dedicated to "Protecting families with compassion when others don't." Our professional yet friendly company culture fosters collaboration, innovation, and a clear mission that resonates through every role as we support our expanding base of 2+ million members across the United States and the Caribbean. Learn more at https://www.masaaccess.com
What You Will Do
Reporting to our Director of Business Services, we’ll also count on you to grow your named accounts’ book of business through renewals and product upgrades. Your main responsibilities will include:
ACCOUNT MANAGEMENT – Work closely with brokers, producers, and other employer personnel on all aspects of client service, marketing, and renewals while adhering to masa’s best practices and standard procedures. Ensure overall client satisfaction by proactively managing and anticipating the day-to-day needs of clients, through regular communication via phone, email, and periodic in-person visits.
RELATIONSHIP BUILDING – Develop and maintain solid relationships with brokers, employer groups, and internal colleagues. This will be done through virtual and face-to-face meetings and strategic events to drive engagement and build trust.
RENEWAL SUPPORT – Maintain a client renewal calendar and proactively manage the timeline for renewal activity, product upgrades, in-person open enrollment support, and presentations as well as coordinating any changes through various internal teams. Convert assigned accounts from membership to insurance upon renewal.
STRATEGIC GROWTH – Increase member participation on assigned accounts and exceed annual growth targets on assigned accounts. Leverage account management tactics including broker stewardship and employer engagement meetings to pitch account growth strategies and align with partners on the best steps forward.
INTERNAL LIASON – Act as liaison between clients and internal teams to resolve any service needs, billing/payment discrepancies, marketing initiatives, and claims status updates. Facilitate platform integrations and resolve roster discrepancies. Prepare reports for management as required.
GROUP RETENTION – Retain accounts in your assigned book of business. Brokers and Employers will update us periodically on their customer satisfaction. Study and share these ratings as key indicators of their overall satisfaction with our partnership.
What We Need From You
What We Will Provide You
NOTE: Any pay range listed for this position is an estimate by the job board and may not reflect the actual compensation.
#LI-REMOTE
#LI-RH1
#corp
Risk Strategies Company
Michael page
Palo Alto Networks
FICO
EverCommerce