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Senior Operations Manager

Remote:

Hybrid

Experience:

Senior (5-10 years)

Work from:

Nairobi (KE)

Offer summary

Qualifications:

5+ years experience in operations/management, Strong analytical and data-driven mindset, Excellent communication skills in English/Swahili, Bachelor's Degree in Economics, Finance or similar field, Experience in tech business or high-growth company.

Key responsabilities:

Lead strategic planning and implementation in key cities
Develop local business strategies and partnerships
Advocate Bolt's brand and services
Identify trends and improvement opportunities
Collaborate with HQ teams for growth initiatives

Bolt Fintech: Finance + Technology Unicorn https://bolt.eu/

1001 - 5000 Employees

HQ: Tallinn

See more Bolt offers

Job description

Your missions

<gh-intro>

<text>

We are looking for a Senior Operations Manager in Kenya to lead our Ride-hailing business. You will be responsible for leading the key cities within the market, developing and nurturing critical relationships that will grow our business, strengthen our position, and build drivers & riders growth, engagement and retention while managing a high-performing team.

</text>

</gh-intro>

gh-about-us>
<title>About us</title>

<text>With over 150 million customers in 45+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission! </text>

</gh-about-us>

<gh-role-detail>

<title>About the role</title>

<text>

This strategic role will be the interface between our business and the key internal and external stakeholders. These stakeholders include government officials, driver partners, the local operations team, country and regional management, and HQ teams (ie Growth Analytics, Expansion, Global Operations, Marketing, Product, Regulatory, CS).

This is a critical, impactful and highly rewarding role: Kenya is an exciting market that is equipped for Bolt to make urban travel more affordable, convenient, and responsible. </text>

</gh-role-detail>

<gh-responsibilities>

<title>Main tasks and responsibilities: </title>

<point>Taking a leading role in the financial and strategic planning process and be responsible for its implementation in key cities within Kenya</point>
<point>Defining, implementing and optimizing local business and operational strategies/goals with the local operations team</point>
<point>Advocating and elevating Bolt’s brand, product and service by working closely with the leadership team, local authorities and policy makers </point>
<point>Establishing strategic partnerships with local fleet owners and other relevant businesses/entities</point>
<point>Identifying trends, risks and improvement opportunities on a local level that may impact the business</point>
<point>Advising and closely collaborating with HQ teams such as Product, Legal or Marketing to develop and execute key initiatives that drive growth and efficiency</point>
<point>Taking ownership of Bolt’s growth in Kenya by ensuring both local operations and HQ teams support and collaborate actively with each other to meet business goals </point>

</bulletpoints>

</gh-responsibilities>

<gh-requirements>

<title>About you:</title>

<point>You have 5+ years of experience in an operations management or general management role</point>
<point>You are a strong leader and collaborator with excellent negotiation and communication skills (both verbal and written) in English and Swahili</point>
<point>You are a hustler, not stopping after several obstacles a day</point>
<point>You are highly analytical and have a data-driven mindset with excellent Excel skills</point>
<point>You have a Bachelor's Degree in Economics, Finance or other analytical subject</point>
<point>You are passionate about new technologies and ride-sharing</point>
<point>You have a strong sense of ownership with a hands-on approach</point>
<point>You are comfortable with developing business frameworks to support your strategies and decisions</point>
<point>You have experience in management consulting at a top consulting firm, sharing economy, tech business, transport industry, startup or dynamic high-growth company</point>
<point>You have experience in product launches or running a business</point>

</bulletpoints>
<text>

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!
</text>
</gh-requirements>

<gh-perks>

<point>Play a direct role in shaping the future of mobility.</point>
<point>Impact millions of customers and partners in 500+ cities across 45 countries.</point>
<point>Work in fast-moving autonomous teams with some of the smartest people in the world.</point>
<point>Accelerate your professional growth with unique career opportunities.</point>
<point>Get a rewarding salary and stock option package that lets you focus on doing your best work.</point>
<point>Enjoy the flexibility of working in a hybrid mode.</point>
<point>Take care of your physical and mental health with our wellness perks.</point>

</bulletpoints>
<text>*Some perks may differ depending on your location.</text>
</gh-perks>

#LI-Hybrid