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German Speaking Operations Manager (REF2516R)

Remote: 
Full Remote
Contract: 
Experience: 
Junior (1-2 years)
Work from: 

Offer summary

Qualifications:

Fluent German and advanced English required, Min. 1 year IT Operation Manager experience, Experience in optimizing operational processes, Team-management experience, ITIL Foundation certificate is a plus.

Key responsabilities:

  • Manage complete customer application service chain
  • Single point of contact for Service Delivery Manager/customer
  • Ensure operation performance and quality
  • Measure/report operational SLAs
  • Coordinate daily business and handle escalations
Deutsche Telekom IT Solutions HU logo
Deutsche Telekom IT Solutions HU XLarge https://www.deutschetelekomitsolutions.hu/
5001 - 10000 Employees
See more Deutsche Telekom IT Solutions HU offers

Job description

Company Description

Present in the market under the Deutsche Telekom IT Solutions brand name, IT-Services Hungary (ITSH) is a subsidiary of the Deutsche Telekom Group and is the largest ICT employer in Hungary. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team. 

Job Description

SCOPM, leadership, management, customer

• Responsibility for the complete service chain of customer application
• Being a single point of contact towards Service Delivery Manager and/or customer
• Ensure performance and quality of the operation
• Measuring and reporting operational SLAs
• Coordinating the daily business
• Handling of escalations

    Qualifications

    Requirements:

    • Fluent german and andvanced english language knowledge
    • Proactive problem solving ability
    • At least 1 year of IT Operation Manager experience
    • Experience in optimizing operational processes
    • Team-management experience
    • Strong interpersonal skills
    • Structural problem-solving abilities
    • Analytical skills and the ability to interpret

    Advantages:

    • Service Delivery Manager experience
    • Experience with Cloud operation and technologies
    • ITIL Foundation certificate, and/or equivalent work experience
    • Agile methodology knowledge
    • Fluent english language knowledge
    • Project management experience

    Personality:

    • Analytical mind
    • Team spirit even in a virtual team

    Additional Information

    * Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.

    Required profile

    Experience

    Level of experience: Junior (1-2 years)
    Spoken language(s):
    EnglishGermanEnglish
    Check out the description to know which languages are mandatory.

    Other Skills

    • Problem Solving
    • Social Skills
    • Analytical Skills
    • Team Management

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