ABOUT US
At the heart of AG1 lies a commitment to our mission to empower people to take ownership of their health. Since 2010, we've dedicated ourselves to bringing Foundational Nutrition to people around the world.
Our ethos is deeply rooted in science, with an unwavering dedication to continuous improvement. We leverage and contribute to the latest research to deliver a powerful, straightforward solution for optimal health to our customers. We harness the finest ingredients so that every scoop of AG1 gives you the nutrients you need with the simplicity you want in a daily routine.
Likewise, our organization puts the same energy into creating an environment that is a reflection of the cultural values that define who we are and how we work together. These seven values— One Spectacular Life, Customer Centric, Radical Ownership, High Performance, Courage, Good Humans and Continuous Improvement—are a representation of the high standards we set, and hold ourselves accountable to, when it comes to building our global team.
THE ROLE
The Manager, Retention Product will lead key initiatives focused on driving retention at AG1. This role involves managing assigned tasks and deliverables to ensure the successful execution of retention-focused projects.
We are seeking a talented individual with a knack for crafting compelling briefs that secure buy-in for retention product initiatives with low to medium complexity. This person will develop a deep understanding of our customers and core metrics, collaborating closely with insights/data teams and Customer Happiness to identify key customer challenges, size opportunities, and build a robust retention product backlog.
This role is instrumental in keeping initiatives on track, fostering strong relationships with cross-functional teams to enhance collaboration and efficiency, and adeptly handling high-priority requests or issues that arise within the organization. Strong communication, organizational, and teamwork skills are essential for success in this position.
WHAT YOU’LL DO
- Gain a thorough understanding of our customer and business and build out the roadmap that aligns with our goals.
- Work with stakeholders to prioritize and plan project execution and required resourcing requirements.
- Directly contribute to retention initiatives owning deliverables throughout the project lifecycle (e.g. research request, project brief, test results, etc).
- Define and prioritize the testing roadmap and validate different hypotheses through A/B and multivariate testing to drive retention.
- Build the retention product backlog, work closely with TPM to prioritize & manage sprints for the dev & design team.
- Participate, create, and utilize both quantitative and qualitative methods in understanding member behavior and usage trends - including CI research/interviews, usability testing, and analytics platforms.
- Collaborate with cross functional teams and identify opportunities to improve the technical infrastructure to drive growth.
WHAT WE'RE LOOKING FOR
- A minimum of a Bachelor's Degree, ideally in a technology related field.
- A minimum of 3-4 years of professional experience at a Product Management level.
- Experience collaborating with a team of designers and developers, ideally in a remote/distributed setting.
- Strong communicator with the ability to moderate based on audience and demonstrate an ability to partner with a range of cross functional partners.
-
- Proven ability to lead the charge for the entire product development cycle. This includes: defining a product roadmap, working with engineers/designers/architects to prioritize initiatives, managing sprints and writing user stories / acceptance criteria.
- Exceptional communication skills and the ability to collaborate with a lot of attention to detail.
- Capable of breaking down complex problems and holding your own in discussions with engineering.
- Decisiveness and proactiveness: you understand that we need to move quickly and that starts by making decisions, owning them and iterating when required.
- A solid understanding of data flows between e-commerce, payment, ERP and analytical systems.
- Experience working with data segmentation and analytical platforms.
- Entrepreneurial in spirit, thrives in a fast-paced environment.
WHAT’S IN IT FOR YOU?
- Competitive compensation and performance-based incentive plans.
- A 100% remote working environment (excluding Laboratory positions), which has been implemented from day one.
- A strong company culture that is enforced through the hiring process to ensure values alignment and a highly collaborative team.
- A mission-driven approach to everything that we do, with an overall goal to significantly improve our customers’ health and wellness.
- A high-growth, dynamic environment with opportunities for your direct impact to be felt.
- Paid holidays, company-wide mental health days, and unlimited PTO.
- In-person team meetups for optimal collaboration, team building and accelerating productivity.
- A work environment and culture that is based on high performance, productivity and continuous improvement.
- The opportunity to work with passionate, high-growth, business-minded colleagues who bring their all to our mission each day.
- A monthly subscription for AG1 product.
- Monthly telecom stipend to offset some of the costs of home internet/wifi for eligible team members.
- All other benefits and insurances as required by law, based on your specific country of residence.
AG1 is dedicated to providing equitable and competitive compensation & benefits packages. For this particular role, the base salary range is $90,000 - $110,000 and will ultimately be decided at the offer stage, based on an individual candidate’s level of skills and experience aligned with the needs of this role. Base salary is one component of total compensation for this position. We provide a competitive mix of base salary, performance bonus, and stock option allocation for eligible roles.
AG1 is an Equal Opportunity Employer. We are committed to inspiring fulfilling lives, starting with a focus on health and we believe this starts in the workplace. We do this by providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where all team members can thrive, feel a sense of belonging, and make a difference in the world together. We do not discriminate based on age, race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, veteran status, disability, or any other status protected by law. We are an equal opportunity employer.
