Job Description
Are you ready to unleash your full potential? We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world.
About The Team
The team is responsible for managing the payments business in any market globally for the largest Financial Services and Healthcare customers at Worldpay and for driving additional revenue from the accounts to hit financial growth targets.
What You Will Be Doing
As the Senior Relationship Manager, you will be assigned a portfolio of existing enterprise accounts. You will be responsible for managing and growing the book of business to cultivate future projects and qualify new opportunities.
The Day-to-Day
- Manage senior stakeholders for your accounts to align on the relationship strategy and agenda, and serve as a point of escalation for the day-to-day relationship activities
- Responsible for selling the company’s products and services, to grow the level of business we do across your portfolio
- Ensures that schedules and budgets are met according to contractual agreements.
- Oversee the creation and delivery of account plans, tracked with division leaders on a quarterly basis
- Coordinate multiple stakeholders across the business in locations around the globe (incl. Product, Legal, Finance, etc.) to be sure mutual objectives are met and we get the best outcomes for our customers
- Structure, negotiate and close deals to meet client expectations and Worldpay’s ability to deliver; utilize company resources to provide product marketing support or specialized product sales expertise.
- Exhibit a deep working knowledge of company products and services, and be able to articulate customer requirements to drive our product roadmap at Worldpay
- Focus on account retention with a growth mindset to explore new opportunities
- US-domestic travel required for this role
- Other related duties assigned as needed.
What You Bring
- Experience managing a portfolio of accounts with existing revenue and success meeting targets
- Ability to understand and apply concepts to effectively structure and solve customer problems, while thinking ‘big picture’ to identify new commercial opportunities
- Communicates ideas both verbally and in written form in a clear, concise, and professional manner
- Takes ownership of customer-impacting projects and is proactive in closing out customer challenges quickly
- Organizational and time management skills required to handle multiple time-sensitive projects across our customers
- Able to engage and influence people at all levels, and to build an understanding and trust with internal and external stakeholders
- Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
- Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
- Proficiency with Microsoft Outlook, Excel and PowerPoint
- Experience in FinTech, Tech, eCommerce or Financial Services preferred
Added Bonus If You Have
- Payments experience
- Experience with Salesforce.com
What We Offer You
- Training across core financial, sales and Worldpay solutions
- A modern, international work environment and a dedicated and motivated team
- A competitive salary and benefits
- A variety of career development tools, resources and opportunities
- The chance to work on some of the most challenging, relevant issues in financial services & technology
- Time to support charities and give back in your community
- A work environment built on collaboration, flexibility and respect
Worldpay is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $114,880.00 - $189,560.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.
Privacy Statement
Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.
EEOC Statement
Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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