Associate Data Analyst

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day. 

We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.

Our four values guide our strategy, our decisions, and our interactions:

• Make it human. We care about the people that make up our customers, colleagues, and communities.

• Make it about others. We do what's best for our customers and collaborate to drive progress. 

• Make it happen. We work with intention toward a common purpose and forge ways forward together. 

• Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.

POSITION TITLE

Associate Data Analyst

POSITION LOCATION

This position is available to Virginia residents as Richmond or Lynchburg, Virginia in-office applicants or remote applicants residing in states/locations under Eastern or Central Standard Time: Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Virginia, Washington DC, Vermont, West Virginia or Wisconsin.

YOUR ROLE

Do you bring a data-oriented and agile mindset to your work?  Do you have a self-starter attitude that is constantly driving improvements without direction?  Are you a curious individual who is always exploring information? 

We are revolutionizing the analytics space in the Long Term Care Insurance industry via innovative technology, intuitive design, and creative thought leadership.  We have repeatedly shown the value of the analytics team and continue to invest in our team.

Using the latest analytic tools and processes, we’re able to analyze our data to provide strategic insight leading to transformational change.  To help carry us even further, we are seeking an Associate Controllership Analyst to join our expanding, problem-solving team, supporting our Long Term Care Operations functions.  You will analyze quantitative and qualitative information to identify and propose solutions and controls while getting to present findings/insights to the leadership team.  You’ll apply your understanding of the regulatory environment and the importance of strong processes and controls as it relates to the Customer Service organization.

What you will be doing

• Oversee and monitor the application of operational risk policies, technology and tools and governance processes

• Work with Customer Service Associates to coordinate remediation efforts. This includes monitoring claims and performing system updates.

• Monitor the data exchange with our external and internal data consortiums and the effectiveness of risk mitigation tools including internal controls

• Source, aggregate, analyze and summarize operational risk data

• Prepare analysis of operational risk exposure events, maintain documentation, and proactively work to resolve

• Perform back-testing for significant operational losses and support remediation

• Maintain up to date Standard Operating Procedures on control processes and appropriate documentation needed for internal and external audits

• Work with internal and/or external auditors, along with key business partners to help manage the audit related process. Includes coordinating meetings, developing timelines, providing sample data, or walkthroughs.

• Perform data analysis for targeted risk reviews, regulatory reviews and ad hoc requests

What you bring

• A bachelor’s degree in an analytical field of study such as Mathematics, Operations Research, Computer Science or Economics or equivalent work experience

• 1-3 years of Finance, Risk, Audit or Operations Experience

• Integrated problem solving ability and a process management background

• Strong knowledge of Microsoft Excel

• Aptitude for coding in SQL or Python with a desire to be proficient within 12 months

• A highly strategic, analytical, and curious mindset that can iteratively define relevant metrics and translate analytical insights to drive strategy, action and recommendations

• The proven ability to analyze problems from a quantitative and qualitative standpoint and think critically to formulate conclusions and recommendations.

• Excellent written and oral communication and the ability to reach consensus in a win-win style

• Ability to multitask with capacity to organize and prioritize workload within a complex environment with competing and subtle resource demands

Nice to have

• Business Objects/Spotfire/Power BI experience

• Customer Service Operations experience

• Genworth product and process knowledge

Employee Benefits & Well-Being

Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.

• Competitive Compensation & Total Rewards Incentives

• Comprehensive Healthcare Coverage

• Multiple 401(k) Savings Plan Options

• Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)

• Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave

• Disability, Life, and Long Term Care Insurance

• Tuition Reimbursement,  Student Loan Repayment and Training & Certification Support

• Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)

• Caregiver and Mental Health Support Services

ADDITIONAL
The base salary pay range for this role starts at a minimum rate of $52,900 up to the maximum of $96,700. In addition to your base salary, you will also be eligible to participate in an incentive plan. The incentive plan is based on performance and the target earning opportunity is 7% of your base compensation.  The final determination on base pay for this position will be based on multiple factors at the time of this job posting including but not limited to geographic location, experience, and qualifications to ensure pay equity within the organization.