Operations Analyst Fraud Portugal (They/She/He)

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy.  

🤝 Our commitment to being a force for good. 

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

Glovo is looking for an Operations Analyst based in Lisbon. As an Operations Analyst, you will be part of Glovo’s Portugal Regional Operations Team focusing on the Supply vertical.

Fraud is a main point of the business model. We are looking for an Operations Analyst who will find the balance between creativity and objectivity in such a way that they carry out projects that seem impossible until they come true. You will be in charge of detecting fraud and addressing it, ensuring that noncompliance activities are not carried out through the app. 

We're looking for someone who has that mix of analytical and operational abilities to build things from the ground up and get stuff done, as well as the creative thinking necessary to drive innovative solutions.

Are you passionate, proactive, data-driven, and hands-on? Do you want to evolve in one of the fastest-growing startups in Europe, building a product that will change people's day-to-day and disrupt the on-demand market? We offer a challenging and dynamic environment with many opportunities for learning and development.

THE JOURNEY

• Provide analytical support to the operations team in Lisbon or Oporto.
• Evaluate strategic opportunities, performing a broad range of quantitative and qualitative analyses.
• Understand, deep dive into the data, to understand the reasons and the levers we can act upon to improve KPIs.
• Track the impact of all the new implementations that you have proposed by checking the daily metrics of the cities.
• Own all dashboards and build new tools to improve the visibility of metrics in the department.
• Understand the operations model in Glovo to provide advice to the team.
• Coordinate projects with other departments to reach your goals.

WHAT YOU WILL BRING TO THE RIDE

• 1-3 years of professional experience outside of an academic and internship setting,
  in highly demanding positions (operations, consulting, investment banking, finance, etc.).
• Bachelors in Data Science, Finance, Engineering, Business or similar.
• You are great at handling a large amount of data.
• Results-oriented, autonomous, and efficient.
• You have amazing attention to detail, a great appetite to learn, and are driven to get your hands dirty.
• Project Management skills are a plus.
• Experience in the delivery business or/and supply areas is a plus.
• Excellent critical thinking by using a data-driven approach.
• Excel/Gsheet proficiency.
• Experience in SQL.
• Knowledge of visualization tools like Tableau, Looker, Qlikview is a plus.
• Knowledge of automation tools like Zapier is a plus.
• Professional English.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 💳 Coverflex card with discounts on transportation, food, and even kindergarten expenses.
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!