Offer summary
Qualifications:
3+ years customer success experience, Experience in implementing customer support software tools, Proven track record of customer-facing role, Proficient in English, spoken and written, Knowledge in hotel revenue management/reservations.
Key responsabilities:
- Set up hotel's profile as per guidelines
- Primary contact for customers during onboarding
- Provide insights to optimize platform use
- Implement customer support software tools
- Ensure high customer satisfaction and retention