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Onboarding agent- India

Remote: 
Full Remote
Contract: 
Part time
Experience: 
Mid-level (2-5 years)
Work from: 
India

Offer summary

Qualifications:

3+ years customer success experience, Experience in implementing customer support software tools, Proven track record of customer-facing role, Proficient in English, spoken and written, Knowledge in hotel revenue management/reservations.

Key responsabilities:

  • Set up hotel's profile as per guidelines
  • Primary contact for customers during onboarding
  • Provide insights to optimize platform use
  • Implement customer support software tools
  • Ensure high customer satisfaction and retention
HyperGuest logo
HyperGuest https://www.hyperguest.com/
51 - 200 Employees
About HyperGuest
HyperGuest is a hotel distribution marketplace that simplifies direct bookings between accommodation providers and travel companies. Our innovative solution removes connectivity barriers, complicated contracting, and costly middlemen—replacing them with state-of-the-art instant connectivity, dynamic distribution, and direct bookings with real-time data. HyperGuest gives hotels an unprecedented level of control over their distribution while providing travel providers with the highest level of efficiency and profitability.
See more HyperGuest offers

Job description

Description

HyperGuest is looking for a Hotel onboarding Agent to join our team in India!

As a Onboarding Agent in Hyperguest Platform, you will assist our new customers to solve configuration-related needs in order to set the hotel's online distribution within our system

We are looking for someone who is Self starter and looking to make a major impact in a fast growing company


Responsibilities


  • Set up hotel's profile based on Department's guidelines
  • Serve as a primary contact for customers during the Onboarding process
  • Provide insights to our business customers to ensure that they get the most out of the platform with the aim of helping grow our customer base
  • Implement customer support software tools
  • Promote a "customer first" environment at all times
  • Communicate with customers worldwide through video calls, online chat, and emails
  • Understand customer outcomes and analyze customer needs
  • Achieve high Customer Satisfaction and retention

Requirements


  • 3+ years customer success experience
  • Experience in implementation of customer support software tools – A must
  • Experience is solving technical troubleshooting
  • Proven track record of working in a customer-facing role
  • Excellent English both spoken and written – A must
  • Hotel Revenue Management / Hotel Reservations Department knowledge- A plus
  • Knowledge and experience with hotels reservation and Channel Manager systems – A plus
  • Strong analytical skills, with the ability to translate data into insights
  • Passionate to provide great service to customers worldwide
  • Availability to work in shifts including occasional weekends.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Customer Success ManagementHardware TroubleshootingCustomer Information Control System (CICS)Revenue ManagementChannel ManagementCustomer Experience Improvement

Other Skills

  • Communication
  • Problem Solving
  • Customer Service
Are you interested?

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