VP of Operations

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of 1,700 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

(This role can be fully remote or hybrid, depending on the candidate's proximity to the ISI Software offices in Portland, OR)

Job Summary:
We are seeking a commercially oriented business operations leader to serve as the VP of Operations for ISI Software and PM Attendant, both leading software providers in the Quick Lube industry, within the Fullsteam organization. The VP of Operations will drive both organic and cross-sell growth initiatives, lead a distributed cross-functional team, and own the P&L and overall performance of the organizations. The ideal candidate is a business-savvy leader , with SAAS experience, who loves to take ownership and drive results, bringing creativity, strategic thinking, and a proven track record of growing businesses.  The candidate would have experience in market analysis and expertise in creating and leveraging industry relationships and data to drive and grow business.

Primary Responsibilities:

• Strategic Vision and Execution: Collaborate with the Vertical/Group President and key stakeholders to set and translate the company’s strategic vision into planning, budgeting, and actionable goals, then lead execution.

• Leadership and Collaboration: Lead and collaborate with Product, Operations, Customer Success, Customer Support, Sales, and Engineering teams to ensure goals and targets are met, delivering excellent service and value to customers and partners.

• Growth and Commercialization: Lead growth and commercialization activities and initiatives, including supporting large sales opportunities, engaging with major customers, representing the company at trade events, and identifying and driving large partnership opportunities.

• Operational Excellence: Represent the company in regular strategic, operational, and other planning cycles including budgeting, capacity planning, financial planning, etc. Analyze internal operations and identify areas of process enhancement.

• Financial Management: Prepare and review monthly financials with the Vertical/Group President and key stakeholders. Own P&L and ensure the financial health of the company.

• Shared Services Integration: Collaborate with corporate teams across HR, IT, InfoSec, FP&A, and other groups to support or integrate shared services and operational best practices to optimize business performance.

• Talent Management: Attract and retain top talent; coach, mentor, and develop your team. Foster a culture of continuous improvement and operational excellence.

• Performance Metrics: Establish and refine KPIs to provide visibility and insight into organizational performance and execution. Monitor, measure, and report on opportunities, challenges, and development plans designed to meet and exceed company objectives.

Primary Qualifications:

• Experience: 15+ years’ relevant experience with 5+ years in executive leadership positions.

• Leadership: Proven experience leading and growing a business of similar size. An excellent leader who develops their subordinates and leads by example.

• Skills: An organized self-starter with strong critical and strategic thinking abilities. Proven P&L ownership ability and strong financial acumen.

• Industry Knowledge: A solid grasp of data analysis and vertical SaaS operational performance metrics. Experience in the truck, trailer, or automotive parts and services industries is a strong plus.

• Operational Excellence: Track record of leading operational improvements in a growth-oriented environment. Strong background in strategic/product planning to drive growth and profitability.

• Communication: Excellent written, interpersonal, and communication skills. Strong influencing skills and the ability to interface effectively with multiple levels of company employees, ranging from senior executives to other functional business leaders.

• Education: Bachelor’s degree or equivalent experience.

This position is open to US-based candidates only.

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.