LEAD - Change Management & Organizational Learning

Job Description:

Key Roles and Responsibilities: This role works closely with the business leaders, SMEs, and HR to define the IDC's Team Culture and People Capabilities that are both holistic & role based.

• Develop a shared vision and strategy of the IDC's Learning Culture in partnership with the business leaders.
• Develop an organizational learning framework to build capabilities to prepare, support and enable the IDC change initiatives.
• Develop Learning Strategies for the cultural assimilation of existing and new team members as the IDC ramps-up to ~3,500 till the end of 2025.
• Develop a holistic employee engagement plan based on the organizational learning framework:
  • Onboarding and new hire program
  • Career Development program
  • Ongoing training
  • Leadership development programs
  • Coaching and mentoring Programs
  • Employee feedback and satisfaction

• IDC Learning Academy responsibilities:
  • Identify training needs based on skill gap analysis for the skill clusters. Identify and understand the capabilities to make IDC future-ready and develop employee skills to drive business results.
  • Create and develop learning strategies and programs for both behavior and environment change for Individual Contributors, Supervisory level 1 and 2, leaders and the whole team to fill the skill and knowledge gaps identified.
  • In partnership with the SMEs create relevant courses and hands-on assignments to achieve the skill levels identified.
  • Curate the PLE programs that are relevant and useful to the team and skills identified.
  • Formalize strategies to set agreed and relevant benchmarks and assessments for the courses and programs in each of the learning paths identified.
  • Implement coaching sessions and mentorship programs to establish a culture of continuous learning and enable change.
  • Partner with the AT&T University Team to implement various learning projects identified.

• As part of learning path operations excellence:
  • Monitor, measure, analyze, and validate the value and the success of the learning programs to business leaders
  • Ensure continuous improvement of the learning programs.
  • Identify effective learning methods like community learning/virtual learning and implement the best learning methods to achieve the goals of IDC Learning Academy.

Experience: Typically requires 10 or more years of experience.

Supervisory: No

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.