Solutions Engineer (m/f/d)

We are looking for a passionate and dynamic Solutions Engineer to join our team. If you thrive on solving complex problems, have a love for open-source projects, and excel in building strong client relationships, this role is perfect for you. You will work closely with our corporate clients to develop tailored solutions in alignment with the OpenProject roadmap. Fluency in German and the ability to work remotely are essential for this role.

Your Mission

• Client relationship management: Foster and maintain strong relationships with key corporate clients.

• Technical consulting: Serve as the primary technical consultant, understanding and addressing customer requirements.

• Solution development: Create and implement tailored technical solutions that align with client needs and our product vision.

• Client engagement: Regularly engage with clients to gather requirements, provide updates, and ensure satisfaction.

• Collaboration: Work closely with the product owner, UX/UI, and development teams to prioritize and develop solutions in alignment with the overall OpenProject roadmap.

• Technical support: Answer technical questions from existing and potential customers, providing expert advice and guidance.

• Retention and growth: Maximize retention and Monthly Recurring Revenue (MRR) from corporate clients.

• Product alignment: Ensure custom development aligns with the overall product vision.

• Partnership building: Foster strong, long-term partnerships with key clients.

What You’ll Bring

• Educational background: Bachelor’s degree or higher in a technical field, with a preference for Computer Science.
• Professional experience: Proven experience managing complex IT projects, especially within open-source environments.
• Language skills: High proficiency in English and German; knowledge of French is a plus.
• Technical expertise: Familiarity with OpenProject and its technological stack (Ruby/Rails, Angular).
• Communication skills: Exceptional communication and interpersonal abilities, capable of translating technical details for diverse audiences.
• Problem-Solving skills: Strong analytical and problem-solving capabilities.
• Consultancy skills: Ability to create demos and other materials to support solution implementation.
• Team player: Dependable and proactive, with a collaborative approach to work.

What Awaits You

• Impact: Contributing to an open-source project with high visibility and transparency within the developer world (our software code is freely available on GitHub). Exciting clients from all around the globe including NGOs and other open source projects such as Greenpeace, Engineers without Frontiers, and organizations like Siemens, Deutsche Bahn or Audi and public institutions like German Federal Ministries.
• Flexible remote work environment, which supports working from abroad and accommodates the needs of pa(w)ents, ensuring you can balance your professional and personal responsibilities seamlessly. Our team currently accommodates 10 countries worldwide.
• Dynamic environment: Be part of a forward-thinking company where your contributions make a difference.
• Professional growth: Opportunities for continuous learning and professional development.
• Team events: Participate in exciting team events, including our annual off-site gatherings or dedicated “Passion Time” to work on any multi-disciplinary topic with business impact.

If you are ready to bring your expertise and enthusiasm to our open-source company and identify with our OPENP values, we look forward to hearing from you. Join us at OpenProject GmbH and help us build a better future!