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ITSM Specialist with SPM

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Senior (5-10 years)
Work from: 
Texas (USA), United States

Offer summary

Qualifications:

5-7 years IT Service Management experience, Experience with ITSM tools like ServiceNow.

Key responsabilities:

  • Manage and optimize ITSM processes
  • Implement and maintain time tracking solutions
APN Consulting Inc. logo
APN Consulting Inc. Information Technology & Services SME https://www.apnconsultinginc.com/
201 - 500 Employees
About APN Consulting Inc.
We are APN Consulting, a leading MBE provider of both staffing (IT, non-IT and Healthcare) as well as IT services. Headquartered in NJ with offices throughout the United States and India, we are a trusted resource for clients across a broad range of market segments, most notably finance, banking, healthcare, and insurance. Staffing: We partner with a vast array of companies, from small enterprises to some of the world’s most trusted brands to supply permanent, contract as well as contract to hire solutions in the areas of IT, Finance, Admin, Marketing and others. Healthcare Staffing: Through our subsidiary, APN Healthcare Solutions (www.apnhealthcare.solutions), we provide temporary or permanent healthcare professionals in the nursing and allied healthcare segment to wide range of healthcare organizations. Salesforce Solutions: APN is a Salesforce Consulting Partner and delivers a full range of services, including implementation, integration, customization and cloud app development to help companies accelerate their adoption and use of Salesforce.com. Activities Management Application for Assisted Living and LTC: Built on the force.com platform, Patient Care Cloud is a unique, cloud based application to help healthcare facilities manage resident activities and connect families to their loved ones. IT Services: APN provides cloud consulting services such as roadmap, strategy and assessment as well as mobile strategy and application development.
See more APN Consulting Inc. offers

Job description

Position: ITSM Specialist with SPM
Type: Contract/Remote
Duration: 6 Months


Job Description: ITSM Specialist with Timecard Management and Time Tracking Experience
Position Overview
We are seeking an experienced ITSM Specialist with 5-7 years of expertise in IT Service Management (ITSM) and a strong background in timecard management and time tracking applications, particularly those that are part of the Service Performance Management (SPM) module. The ideal candidate will be responsible for managing and optimizing ITSM processes, implementing and maintaining time tracking solutions, and ensuring accurate timecard management.

Key Responsibilities
ITSM Management:
  • Oversee and manage IT Service Management processes, ensuring alignment with ITIL best practices.
  • Drive continuous improvement of ITSM processes, including Incident, Problem, Change, and Configuration Management.
  • Collaborate with IT and business stakeholders to understand requirements and deliver effective ITSM solutions.

Timecard and Time Tracking Management:
  • Implement and maintain timecard management and time tracking applications within the SPM module.
  • Ensure accurate tracking and reporting of time spent on various projects and tasks.
  • Develop and enforce policies and procedures for timecard management and time tracking.

System Integration and Customization:
  • Integrate time tracking applications with other ITSM tools and systems.
  • Customize time tracking solutions to meet specific business requirements.
  • Develop custom scripts and workflows to automate time tracking processes.

Training and Support:
  • Provide training and support to IT staff and end-users on timecard management and time tracking applications.
  • Troubleshoot and resolve issues related to time tracking and timecard management.
  • Generate and distribute regular reports on time tracking and timecard management performance.

Qualifications
Technical Skills:
  • Proven experience with ITSM tools such as ServiceNow, BMC Remedy, or Cherwell.
  • Strong proficiency in timecard management and time tracking applications, particularly those within the SPM module.
  • Experience with scripting languages such as JavaScript, Python, or PowerShell.
  • Solid understanding of ITIL best practices and ITSM frameworks.

Experience:
  • 5-7 years of experience in IT Service Management.
  • Demonstrated experience in timecard management and time tracking applications.
  • Experience with integrating time tracking solutions with other IT systems.

Soft Skills:
  • Excellent problem-solving and analytical skills.
  • Strong communication and collaboration abilities.
  • Ability to work effectively in a fast-paced, dynamic environment.

Education:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • ITIL Foundation certification or higher is preferred.

Required profile

Experience

Level of experience: Senior (5-10 years)
Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Itilv3Time Tracking SoftwareWindows PowerShellPython (Programming Language)ServiceNowJavaScript (Programming Language)SKM (Power System Software)

Other Skills

  • Analytical Skills
  • Collaboration
  • Communication
  • Problem Solving
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